We have an excellent opportunity for a highly motivated and skilled
Product Engineer
to join our team in
Aberdeen or London . As Product Engineer, you will be responsible for the support and maintenance of the application portfolio, ensuring the delivery of high-quality solutions that meet customer needs. This is a hybrid role working a 3/2 pattern (minimum of 3 days onsite). What you’ll do
Support bespoke solutions within the application product line to meet business requirements Support the lifecycle of software applications, from deployment, ongoing support to decommissioning Work with appropriate teams and 3rd party vendors to ensure the integrity of platforms and services Ensure that applications are secure, reliable, and compliant with industry regulations Provide technical support for solutions in M365 development technologies e.g. Power Platform, Power BI, Dataverse, addressing any issues in a timely and effective manner Work closely with the Data & Digital team to implement minor modifications and enhancements to bespoke solutions Seek opportunities to innovate and improve application development processes and technologies Work closely with business stakeholders to gather requirements and ensure the applications delivered meet their needs Monitor solution performance, identifying and resolving issues to ensure optimal functionality and user satisfaction Utilise performance metrics to improve system stability and monitor and report on capacity metrics Liaise with software vendors and service providers as required for application lifecycle support Responsible for the creation and maintenance of operational documentation (incl. processes, procedures, design & configuration, and operating manuals) Develop documentation for end-users and staff, ensuring applications are used effectively Implement best practices in application security to protect company data and ensure compliance with regulatory standards Ensure application development and management activities comply with health and safety standards and regulations What to bring
Aptitude for technical troubleshooting and experience of providing technical support for solutions in M365 development technologies e.g. Power Platform, Power BI, Dataverse Experience of undertaking minor modifications and enhancements to solutions in Power Platform, Power BI and Dataverse Experience and understanding of ITIL service management (incidents, requests, change management, problem management), ideally with experience of ServiceNow Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business such as internal IT colleagues and external vendors Experience of working in an Agile way Ability to work on own initiative and drive tasks forward to completion Ability to self-manage and prioritise workload What You’ll Get in Return:
We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following: Company Pension Scheme Private Medical Insurance Group Income Protection Plan Group Life Assurance Cycle to Work Scheme Prosocial Events Electric Car Salary Sacrifice Scheme We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus. If you are enthusiastic, willing to always learn, and looking for a challenging but rewarding position where you work for a forward-thinking organisation that offers excellent opportunities, please send your CV to talent@prosource.it. We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know. Successful candidates will be subject to background and right to work checks.
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Product Engineer
to join our team in
Aberdeen or London . As Product Engineer, you will be responsible for the support and maintenance of the application portfolio, ensuring the delivery of high-quality solutions that meet customer needs. This is a hybrid role working a 3/2 pattern (minimum of 3 days onsite). What you’ll do
Support bespoke solutions within the application product line to meet business requirements Support the lifecycle of software applications, from deployment, ongoing support to decommissioning Work with appropriate teams and 3rd party vendors to ensure the integrity of platforms and services Ensure that applications are secure, reliable, and compliant with industry regulations Provide technical support for solutions in M365 development technologies e.g. Power Platform, Power BI, Dataverse, addressing any issues in a timely and effective manner Work closely with the Data & Digital team to implement minor modifications and enhancements to bespoke solutions Seek opportunities to innovate and improve application development processes and technologies Work closely with business stakeholders to gather requirements and ensure the applications delivered meet their needs Monitor solution performance, identifying and resolving issues to ensure optimal functionality and user satisfaction Utilise performance metrics to improve system stability and monitor and report on capacity metrics Liaise with software vendors and service providers as required for application lifecycle support Responsible for the creation and maintenance of operational documentation (incl. processes, procedures, design & configuration, and operating manuals) Develop documentation for end-users and staff, ensuring applications are used effectively Implement best practices in application security to protect company data and ensure compliance with regulatory standards Ensure application development and management activities comply with health and safety standards and regulations What to bring
Aptitude for technical troubleshooting and experience of providing technical support for solutions in M365 development technologies e.g. Power Platform, Power BI, Dataverse Experience of undertaking minor modifications and enhancements to solutions in Power Platform, Power BI and Dataverse Experience and understanding of ITIL service management (incidents, requests, change management, problem management), ideally with experience of ServiceNow Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business such as internal IT colleagues and external vendors Experience of working in an Agile way Ability to work on own initiative and drive tasks forward to completion Ability to self-manage and prioritise workload What You’ll Get in Return:
We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following: Company Pension Scheme Private Medical Insurance Group Income Protection Plan Group Life Assurance Cycle to Work Scheme Prosocial Events Electric Car Salary Sacrifice Scheme We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission. We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus. If you are enthusiastic, willing to always learn, and looking for a challenging but rewarding position where you work for a forward-thinking organisation that offers excellent opportunities, please send your CV to talent@prosource.it. We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process - just let us know. Successful candidates will be subject to background and right to work checks.
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