Are you looking for an exciting new opportunity? Join the leading provider of advanced, high-capacity subsea network infrastructure, specializing in global connectivity solutions for businesses. With a focus on designing, building, and operating subsea cable networks, the company provides secure and efficient data transfer across key global data hubs. Leveraging advanced infrastructure, the company is able to address the demands of diverse industries while providing high-performance services to carriers and enterprises.
They are looking for a Network Operations Center (NOC) Engineer to join their 24/7 NOC team to support and ensure seamless network and system operation. Ready to take the next step? Apply today, and let’s discuss your future!
Responsibilities:
Raise, monitor, and resolve incident tickets with a professional approach, providing timely communication during live incidents.
Diagnose and troubleshoot network issues efficiently, managing customer communications throughout incidents.
Collaborate with operational vendors and partners, ensuring effective resolution of alarms and incidents.
Oversee alarms at Cable Landing Stations (CLS) and work with suppliers to promptly address any issues.
Document and refine processes, tools, and systems to enhance operational performance, identifying areas for increased efficiency.
Manage escalations, coordinating with field technicians and vendors to meet KPIs and SLAs. Conduct follow-ups for Root Cause Analysis (RFO) and continuous improvement.
Drive initiatives to reduce incident volume, improve network availability, minimize recurring issues, and shorten incident resolution times.
Required Skills/Qualifications:
2-5 years in a NOC or Technical Support environment; experience with Subsea engineering is advantageous.
Familiarity with Ciena 6500 product, and skills in IP, Optical Transmission, and security/firewalls are desirable.
Experience managing facilities is beneficial.
Strong understanding of Incident, Problem, Change, and Configuration management under ITIL framework.
Proficiency with NOC platforms, including ticketing, incident, inventory, NMS, MCP, and change/configuration management systems. Knowledge of ServiceNow is a plus.
Strong interpersonal skills for effective collaboration across teams and management levels.
Additional Requirements:
Willingness to travel for training and occasional business needs.
A commitment to service excellence, meeting KPI/SLA targets, and fostering a culture of continuous improvement.
Benefits:
BUPA Health Insurance
Pension
Salary:
£45,000 base salary + 10% bonus
Location & Schedule:
Newcastle, UK
24/7 shift pattern, office-based (12-hour shifts)
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