2nd Line IT Support Engineer . Based in Derby, my client has a new requirement for a 2nd Line IT Support Engineer. This role offers 2 days WFH - remote / with 3 days site-based working.
Please note: There will be a requirement to travel to different sites to cover other sites, projects, meetings, etc. A full driving licence is preferred. You must also have a flexible approach to working hours as the role requires out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance).
You must have:
Excellent communication and interpersonal skills. At least 2-3 years IT support experience in a similar role. Windows 10/Windows 11. Active Directory. Good analytical and organisational skills. Working knowledge of Microsoft Desktop OS. Good working knowledge of Microsoft 365 applications. Good working knowledge of MS Teams. Working knowledge of Wi-Fi in a commercial environment.
Role involves: Provide 1st/2nd line support for end users. Assist with the development and implementation of IT policies and procedures. Day to day administration of the networks hardware, software, infrastructure and end users. Assist with IT Network and Systems issues. Provide remote monitoring and on-site system support. Support the EPOS, ticketing and telephone system applications. Monitor IT security and support the administration functions. Support a number of IT projects, upgrade and change programmes. Ensure Backups are working correctly. Management of Spam/Anti-virus systems. Carry out other duties as required.
Keywords: IT Support Engineer, 2nd Line, Windows 7/Windows 10, Windows Desktops, Active Directory, MS Office, networking skills. Please send your CV ASAP and I will get back to you. #J-18808-Ljbffr
Please note: There will be a requirement to travel to different sites to cover other sites, projects, meetings, etc. A full driving licence is preferred. You must also have a flexible approach to working hours as the role requires out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance).
You must have:
Excellent communication and interpersonal skills. At least 2-3 years IT support experience in a similar role. Windows 10/Windows 11. Active Directory. Good analytical and organisational skills. Working knowledge of Microsoft Desktop OS. Good working knowledge of Microsoft 365 applications. Good working knowledge of MS Teams. Working knowledge of Wi-Fi in a commercial environment.
Role involves: Provide 1st/2nd line support for end users. Assist with the development and implementation of IT policies and procedures. Day to day administration of the networks hardware, software, infrastructure and end users. Assist with IT Network and Systems issues. Provide remote monitoring and on-site system support. Support the EPOS, ticketing and telephone system applications. Monitor IT security and support the administration functions. Support a number of IT projects, upgrade and change programmes. Ensure Backups are working correctly. Management of Spam/Anti-virus systems. Carry out other duties as required.
Keywords: IT Support Engineer, 2nd Line, Windows 7/Windows 10, Windows Desktops, Active Directory, MS Office, networking skills. Please send your CV ASAP and I will get back to you. #J-18808-Ljbffr
