We have an exciting opportunity for a
2nd Line IT Technician & Team Lead
to join our well-established client in Faringdon, Oxfordshire.
MFK Recruitment has successfully recruited 41 IT Professionals for this well-established company in the past 5 years, with 30 still with the company!
The successful candidate will lead 2 other Technicians.
Our client is extremely ambitious and is interested in individuals who are keen to progress and succeed (The vast majority of our candidates have progressed in a short space of time!).
Main Responsibilities:
Manage all incidents and customer requests from receipt to resolution and closure. Provide level 2 server, network, and desktop technical support, diagnosing customer issues and providing a high level of first-time fix. Incident and problem management - taking over from 1st line engineers where escalation is required. Provide exceptional service support to internal and external customers. Ensure service level agreement standards are met. Promptly complete any admin paperwork and documentation. Keep accurate records of all site information using IT Service Management tools. Promote best practices and adhere to change control processes. Review scorecard weekly with Team Lead & or Manager. Direct management of a team of engineers including identification of skills gaps, creation of skills, development, and implementation of training programs at both individual and team levels. Performance management of a team, regular score check-ins, and performance reviews both at individual and team levels, highlighting areas for improvement, as well as introducing performance development plans.
Knowledge/Experience Required:
Proven experience mentoring/leading other Technicians. Install, configure, and troubleshoot all MS Windows platforms and applications. Install, configure, and troubleshoot Firewalls, routers, and VPNs. Office 365 - create accounts, troubleshoot issues, and AD sync. G-Suite - create accounts, troubleshoot issues (Desirable). Microsoft Hyper-V / VM Ware - Basic skills.
Highlights of Working with Our Client:
Friendly and supportive team. Personalized training platform. Skills assessment and personalized progression plans. Microsoft Gold Partner and Google Partner. Microsoft and Google training courses, accreditations, and exams. One-to-One training. Increased holiday allowance and sick pay with level of service. Company healthcare available. Purchase discounts. Social & team building activities. Employee assistance program.
It is essential for the successful 2nd Line IT Technician & Team Lead to have their own vehicle for this role, as there will be some local travel on a rotational basis. #J-18808-Ljbffr
2nd Line IT Technician & Team Lead
to join our well-established client in Faringdon, Oxfordshire.
MFK Recruitment has successfully recruited 41 IT Professionals for this well-established company in the past 5 years, with 30 still with the company!
The successful candidate will lead 2 other Technicians.
Our client is extremely ambitious and is interested in individuals who are keen to progress and succeed (The vast majority of our candidates have progressed in a short space of time!).
Main Responsibilities:
Manage all incidents and customer requests from receipt to resolution and closure. Provide level 2 server, network, and desktop technical support, diagnosing customer issues and providing a high level of first-time fix. Incident and problem management - taking over from 1st line engineers where escalation is required. Provide exceptional service support to internal and external customers. Ensure service level agreement standards are met. Promptly complete any admin paperwork and documentation. Keep accurate records of all site information using IT Service Management tools. Promote best practices and adhere to change control processes. Review scorecard weekly with Team Lead & or Manager. Direct management of a team of engineers including identification of skills gaps, creation of skills, development, and implementation of training programs at both individual and team levels. Performance management of a team, regular score check-ins, and performance reviews both at individual and team levels, highlighting areas for improvement, as well as introducing performance development plans.
Knowledge/Experience Required:
Proven experience mentoring/leading other Technicians. Install, configure, and troubleshoot all MS Windows platforms and applications. Install, configure, and troubleshoot Firewalls, routers, and VPNs. Office 365 - create accounts, troubleshoot issues, and AD sync. G-Suite - create accounts, troubleshoot issues (Desirable). Microsoft Hyper-V / VM Ware - Basic skills.
Highlights of Working with Our Client:
Friendly and supportive team. Personalized training platform. Skills assessment and personalized progression plans. Microsoft Gold Partner and Google Partner. Microsoft and Google training courses, accreditations, and exams. One-to-One training. Increased holiday allowance and sick pay with level of service. Company healthcare available. Purchase discounts. Social & team building activities. Employee assistance program.
It is essential for the successful 2nd Line IT Technician & Team Lead to have their own vehicle for this role, as there will be some local travel on a rotational basis. #J-18808-Ljbffr
