Title:
Permanent Technical Service Desk Engineer - Service Desk - Hybrid Technical Service Desk Engineer Join a successful and progressive Managed Service Provider (MSP) offering Cloud technology, hosted services, on-site/remote support, and IT consultancy. This is a great opportunity to develop your IT career in a dynamic, customer-focused environment in a Company that values it's team members. Role Overview: Provide 1st and 2nd Line Support, resolving IT issues remotely and on-site. Troubleshoot and support systems including Azure, Office 365, Active Directory, and networking. Configure and build laptops, desktops, and MACs. Deliver excellent customer service and ensure SLA compliance. Visit customer sites for proactive and reactive support as needed. Collaborate with the IT team to maintain a positive and professional environment. Key Skills & Experience: Minimum of 3 years' in Cloud and Windows support environments. Proficient with Office 365 tools (Teams, SharePoint, OneDrive, Outlook) and Active Directory. Networking knowledge (Firewalls, Wi-Fi, Switches, DNS/DHCP, etc) and troubleshooting. Experience with backups (eg, Veeam, Symantec) and antivirus solutions. Strong customer service, communication, and problem-solving skills. Desirable: An understanding of basic MAC OS and experience in setup and support issues Our client offers excellent personal bonus schemes, private health, hybrid working, career progression and will financially support certifications (relevant to the business) in addition to a team working environment. If you're passionate about IT, proactive, and customer-oriented, we'd love to hear from you!
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Permanent Technical Service Desk Engineer - Service Desk - Hybrid Technical Service Desk Engineer Join a successful and progressive Managed Service Provider (MSP) offering Cloud technology, hosted services, on-site/remote support, and IT consultancy. This is a great opportunity to develop your IT career in a dynamic, customer-focused environment in a Company that values it's team members. Role Overview: Provide 1st and 2nd Line Support, resolving IT issues remotely and on-site. Troubleshoot and support systems including Azure, Office 365, Active Directory, and networking. Configure and build laptops, desktops, and MACs. Deliver excellent customer service and ensure SLA compliance. Visit customer sites for proactive and reactive support as needed. Collaborate with the IT team to maintain a positive and professional environment. Key Skills & Experience: Minimum of 3 years' in Cloud and Windows support environments. Proficient with Office 365 tools (Teams, SharePoint, OneDrive, Outlook) and Active Directory. Networking knowledge (Firewalls, Wi-Fi, Switches, DNS/DHCP, etc) and troubleshooting. Experience with backups (eg, Veeam, Symantec) and antivirus solutions. Strong customer service, communication, and problem-solving skills. Desirable: An understanding of basic MAC OS and experience in setup and support issues Our client offers excellent personal bonus schemes, private health, hybrid working, career progression and will financially support certifications (relevant to the business) in addition to a team working environment. If you're passionate about IT, proactive, and customer-oriented, we'd love to hear from you!
#J-18808-Ljbffr
