2nd Line Support Analyst

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Leadtec Ltd. Leadtec is a growing Managed Service Provider supporting customers locally and in the London area. We currently support customers ranging from 10 staff up to 3000 staff using a large range of technologies and solutions. Our main business activities cover IT support, system design, telecoms, and fully managed IT services. Description We are currently recruiting for an experienced hands-on 2nd line support analyst to cover day-to-day support activities. You will also be expected to work alongside our consultants to configure and install new IT infrastructure. The candidate will be expected to work on support contracts, system builds, and ad-hoc support. The majority of our work is completed remotely; however, on-site visits are sometimes required, so a clean driving licence and own car are essential. The role is very diverse, so the applicant must be confident in desktop, network, and server support, virtualisation technologies, as well as Office 365. LeadTec provides support on a vast range of technical solutions, so training will be given to improve and expand your skill set. This requires the candidate to have the ability to learn and develop quickly. Main requirements Enthusiastic individual with a minimum of 4 years of 2nd line support experience wishing to build their technical skills. A strong entry-level understanding of IT systems is essential; however, guidance and support will be given to improve your skill set and develop you to the level required for the role. There are times when you will be expected to work alone, so a mature attitude and work ethic are critical. The successful candidate must be able to troubleshoot complex problems with limited information or documentation. They must be able to demonstrate the ability to set up a basic network with multiple VLANs, virtualised servers, and client devices. All our services are driven around service quality and security, so a strong understanding of account security, system protection, and secure network design is essential. You must also have a rounded knowledge of different types of hardware including printers, mobile devices, servers, and network equipment with the ability to troubleshoot issues remotely with the end customer. Weekend and evening working is expected as standard from our clients and needs to be covered by all staff on a rota basis. Required Skills Strong knowledge of Windows server (2016, 2019, and 2022) Microsoft Active Directory and Exchange experience Knowledge of networking technologies including VLANs, routing protocols, VPNs, firewalls, DHCP, DNS, and switch configuration Experience and understanding of backup solutions and day-to-day management Office 365 and Azure experience including exchange online setup, SharePoint data structure Logical and methodical troubleshooting skills Administration of VMware and Hyper-V platforms Experience in provisioning VOIP devices PowerShell knowledge especially around Office 365 and Azure Strong ability to communicate well with other people Good timekeeping and self-management skills Ability to work on your own initiative and to tight deadlines Able to create detailed documentation Clean UK Driving licence Basic understanding of Microsoft SQL. Website coding and troubleshooting. Seniority level

Mid-Senior level Employment type

Full-time Job function

Information Technology Industries

IT Services and IT Consulting

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