2nd Line Support Analyst
High Wycombe (Hybrid working available)
We are looking for a proactive, achievement-focused individual with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst.
Key Responsibilities:
Ticket Management:
Own, update, and progress support tickets to ensure smooth and efficient resolution of issues. Customer Service:
Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner. Team Development:
Take an active role in personal and team development to enhance the overall work experience. Performance Standards:
Meet Key Performance Indicators (KPIs) to maintain a high standard of service across Sharp IT. Skills and Qualifications: Attitude:
Friendly, personable, and professional demeanour. Technical Knowledge:
Strong understanding of Microsoft Cloud technologies (365 and Azure). Technical Skills:
Good understanding of Virtualisation, Networking, Firewalls, Cyber Security, Antivirus Software, and backup issues. Why Join Us? Career Development:
Opportunity to develop your career in IT within a supportive and dynamic team. Hybrid Working:
Flexible working arrangements to suit your lifestyle. Professional Growth:
Continuous learning and development opportunities. Positive Environment:
Work in a friendly and collaborative environment.
#J-18808-Ljbffr
Own, update, and progress support tickets to ensure smooth and efficient resolution of issues. Customer Service:
Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner. Team Development:
Take an active role in personal and team development to enhance the overall work experience. Performance Standards:
Meet Key Performance Indicators (KPIs) to maintain a high standard of service across Sharp IT. Skills and Qualifications: Attitude:
Friendly, personable, and professional demeanour. Technical Knowledge:
Strong understanding of Microsoft Cloud technologies (365 and Azure). Technical Skills:
Good understanding of Virtualisation, Networking, Firewalls, Cyber Security, Antivirus Software, and backup issues. Why Join Us? Career Development:
Opportunity to develop your career in IT within a supportive and dynamic team. Hybrid Working:
Flexible working arrangements to suit your lifestyle. Professional Growth:
Continuous learning and development opportunities. Positive Environment:
Work in a friendly and collaborative environment.
#J-18808-Ljbffr
