Join an inclusive Aberdeen based team as a 2nd Line Support Engineer, providing expert support across Microsoft 365, Windows Server, Virtualisation, and networking. Troubleshoot hardware/software issues, support users both on-site and remotely, manage and diagnose networks, and administer Microsoft 365 technologies. With the opportunity for career progression, certification support, and exposure to a broad range of technologies, this is an excellent opportunity!
Overview job description:
Our client is looking for a 2 nd
Line Support Engineer to support the business's growth. For this role, you will require exceptional technical support abilities, be customer-focused, work well in a tight-knit team, and have an eagerness for learning new technical skills and disciplines. Main duties and responsibilities: Technical diagnostics. Resolving both software and hardware issues efficiently and to a great standard. Microsoft 365 diagnostics and administration. Supporting Microsoft Office, Exchange, OneDrive, and adhering to security best practices. Windows Server 2016 – 2022 Support including Active Directory and Group Policy. Virtualisation technology including VMWare and Hyper-V. Monitoring, administration, and support of network technologies including firewalls, routers, switches, VLANs, and VPNs. Supporting users via remote desktop, RDP, Citrix, and Azure Virtual Desktop. Desirable Skills & Experience: CompTIA A+ / Network+ qualifications or equivalent experience. MS MCP/MCSA in relevant technologies. ITIL Foundation Certificate. Microsoft Azure Fundamentals. Cisco CCNA or equivalent networking certifications. What’s in it for me? Opportunities for progression into 3 rd
Line Support role, project-based roles, or even positions of leadership. Exposure to a broad range of exciting technologies within a dynamic environment. Support in obtaining IT certifications that align with business needs and your personal career goals. Positive and inclusive working culture.
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Line Support Engineer to support the business's growth. For this role, you will require exceptional technical support abilities, be customer-focused, work well in a tight-knit team, and have an eagerness for learning new technical skills and disciplines. Main duties and responsibilities: Technical diagnostics. Resolving both software and hardware issues efficiently and to a great standard. Microsoft 365 diagnostics and administration. Supporting Microsoft Office, Exchange, OneDrive, and adhering to security best practices. Windows Server 2016 – 2022 Support including Active Directory and Group Policy. Virtualisation technology including VMWare and Hyper-V. Monitoring, administration, and support of network technologies including firewalls, routers, switches, VLANs, and VPNs. Supporting users via remote desktop, RDP, Citrix, and Azure Virtual Desktop. Desirable Skills & Experience: CompTIA A+ / Network+ qualifications or equivalent experience. MS MCP/MCSA in relevant technologies. ITIL Foundation Certificate. Microsoft Azure Fundamentals. Cisco CCNA or equivalent networking certifications. What’s in it for me? Opportunities for progression into 3 rd
Line Support role, project-based roles, or even positions of leadership. Exposure to a broad range of exciting technologies within a dynamic environment. Support in obtaining IT certifications that align with business needs and your personal career goals. Positive and inclusive working culture.
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