Due to expansion, our client is looking to appoint 2nd Line Support Engineers to help with providing managed services to their clients with the delivery of technical projects. Day to day you will be providing remote support to Senior Engineers/Consultants.
Our client is a prestigious support company that prides itself on their expertise and knowledge in supporting customers in the private and public sector and has several high-profile clients that they work with. In essence, you will be working with some of the best in the business supporting interesting projects for a variety of clients.
If you are ready for the next step in your career and looking to find a company that provides growth and support to their people, then this position could be of interest to you as there is a clear pathway to becoming a consultant and those that would love to go further could build up to becoming a Solutions Architect.
As the 2nd Line Support Engineer you will be responsible for:
Performing daily checks for the cloud hosting platform and customer systems
Installing/configuring of customer solutions
Working in a team on larger projects to help meet client outcomes
Contributing to proposals, statements of work, PID creation, and peer reviews
Diagnosing and solving software and hardware faults
Building solutions/carrying out upgrades
Keeping up to date with company mandatory training
Logging customer queries
Participating in On-Call Rota
As the 2nd Line Support Engineer you will have:
Resilient Virtual Infrastructures using VMware and Microsoft Technologies
High Availability and Disaster Recovery Solutions
Networking, Firewall, and Security knowledge
Active Directory, Certificate Services, ADFS
O365/M365 Solutions including Azure AD, Intune, EXO, and Security and Compliance admin centres
Microsoft Office Suite including Word, Excel, PowerPoint, and Visio
Windows 10/11
Strong commitment to customer service
If you love the sound of this opportunity, we would love to invite you to apply and/or get in touch with us.
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