2nd Line Service Engineer
A fantastic opportunity has arisen for a 2nd Line Service Engineer to join a national IT Support company based in Lincoln. Our client is the UK's leading Cyber Security and IT Support business with outstanding values and a passion to deliver service seamlessly by making a genuine difference to their clients.
Over the years, they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team: "We believe that a teamwork environment fosters friendship, loyalty, cooperation, and the ability to create the strongest of teams!"
As a 2nd Line Engineer, your role will be a mix of working on client projects and service desk escalations, as well as on-site installations. The role will require you to have excellent technical and problem resolution skills. This position is important as a valued member of the team.
Main Responsibilities for a 2nd Line Service Engineer:
To provide mentoring and support to other members of the team. To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible. On-site support and installation of hardware and software. To specify, recommend, provide, configure, and implement varied items of equipment (e.g., desktops, servers, printers) and supporting software in accordance with client requirements. To contribute to the production of standard configurations, documentation, and procedures to streamline processes and produce efficiencies within the company. Building and maintaining relationships with clients. To implement technical solutions for client and internal projects. Remote monitoring of client infrastructure through our RRM system. About the successful 2nd Line Service Engineer:
Experience in customer service and building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365, and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP, etc. What we offer in return to the successful 2nd Line Service Engineer:
Monday-Friday work schedule. Salary: £30,000 - £35,000 depending on experience. 25 Days Annual Leave per year plus bank holidays. Extensive training. If you are passionate about IT and Cyber Security and want to be part of a fantastic team, please do not hesitate to contact us for more details! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
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To provide mentoring and support to other members of the team. To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible. On-site support and installation of hardware and software. To specify, recommend, provide, configure, and implement varied items of equipment (e.g., desktops, servers, printers) and supporting software in accordance with client requirements. To contribute to the production of standard configurations, documentation, and procedures to streamline processes and produce efficiencies within the company. Building and maintaining relationships with clients. To implement technical solutions for client and internal projects. Remote monitoring of client infrastructure through our RRM system. About the successful 2nd Line Service Engineer:
Experience in customer service and building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365, and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP, etc. What we offer in return to the successful 2nd Line Service Engineer:
Monday-Friday work schedule. Salary: £30,000 - £35,000 depending on experience. 25 Days Annual Leave per year plus bank holidays. Extensive training. If you are passionate about IT and Cyber Security and want to be part of a fantastic team, please do not hesitate to contact us for more details! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
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