Ready to take the next step in your career? Founded in 1979, the well-established IT solutions company has made a mark on the industry thereby cultivating a strong presence in Southern Oregon and Northern California. Boasting a team of certified professionals with a wide range of expertise, they are currently seeking a Tier III Systems Technician!
Want to be part of a team that thrives in excellence and shines? Feel free to reach out and apply today!
Responsibilities:
Provide advanced technical support to users and resolve complex issues related to hardware, software, and network connectivity. Diagnose and troubleshoot system failures, identifying root causes and implementing effective solutions. Perform regular maintenance on servers, workstations, and network devices, ensuring optimal performance and security. Manage escalated support tickets, ensuring timely resolution and documenting all actions taken in the ticketing system. Educate users on best practices, software features, and troubleshooting steps to empower them to resolve common issues independently. Work closely with Tier I technicians and other IT staff to enhance overall service delivery and improve processes. Create and maintain comprehensive documentation of technical processes, system configurations, and support procedures. Assist in the planning and execution of system upgrades, migrations, and installations, ensuring minimal disruption to users. Monitor systems for security breaches and vulnerabilities, implementing measures to safeguard data and infrastructure. Utilize monitoring tools to assess system performance, identify potential issues, and recommend enhancements. Contribute to IT projects as needed, including hardware/software rollouts, network upgrades, and system integrations. Maintain an inventory of hardware and software assets, ensuring compliance with licensing agreements and organizational policies. Required Skills/Qualifications:
MSP Experience Active Directory Windows, Mac, Linux OS PC/Laptop/Printer Troubleshooting Hyper-V Virtualization O365 Administration DHCP & DNS Troubleshooting Windows Server Deployments Benefits:
Health Dental Vision PTO Salary:
$70,000 - $90,000
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Provide advanced technical support to users and resolve complex issues related to hardware, software, and network connectivity. Diagnose and troubleshoot system failures, identifying root causes and implementing effective solutions. Perform regular maintenance on servers, workstations, and network devices, ensuring optimal performance and security. Manage escalated support tickets, ensuring timely resolution and documenting all actions taken in the ticketing system. Educate users on best practices, software features, and troubleshooting steps to empower them to resolve common issues independently. Work closely with Tier I technicians and other IT staff to enhance overall service delivery and improve processes. Create and maintain comprehensive documentation of technical processes, system configurations, and support procedures. Assist in the planning and execution of system upgrades, migrations, and installations, ensuring minimal disruption to users. Monitor systems for security breaches and vulnerabilities, implementing measures to safeguard data and infrastructure. Utilize monitoring tools to assess system performance, identify potential issues, and recommend enhancements. Contribute to IT projects as needed, including hardware/software rollouts, network upgrades, and system integrations. Maintain an inventory of hardware and software assets, ensuring compliance with licensing agreements and organizational policies. Required Skills/Qualifications:
MSP Experience Active Directory Windows, Mac, Linux OS PC/Laptop/Printer Troubleshooting Hyper-V Virtualization O365 Administration DHCP & DNS Troubleshooting Windows Server Deployments Benefits:
Health Dental Vision PTO Salary:
$70,000 - $90,000
#J-18808-Ljbffr
