My client's data visualisation software enables people to make faster and better decisions, and with a growing requirement to make rapid sense of ever-burgeoning information, the demand for Business Intelligence is growing exponentially and presents them with a wonderful market opportunity.
Enabling Better Decisions is the compelling reason why people buy their product as it makes their businesses more effective and it is at the heart of their proposition to prospects and customers alike.
Role Overview
This role is responsible for providing support for the BI product. Responsibilities:
Managing the Helpdesk, logging and responding to calls to deliver swift solutions to the customer. Work within a scheduled support desk system. Manage the support help desk at all times ensuring calls are dealt with swiftly and professionally. Learn and use the BI product to an expert level. Report progress to the Product Director on a regular basis. Ensure that inter-team dependencies are communicated to the Product Director. Work co-operatively with others in the team to ensure milestones are consistently achieved. Share knowledge and information with the team and peers. Communicate any customer issues to the internal customer account manager. Experience:
2+ years’ experience in a Helpdesk role. Knowledge:
Any knowledge of Business Intelligence applications, i.e., Qlikview, Tableau, MS Reporting Services, Business Objects, Cognos, etc. Exposure and knowledge of BI tools would be beneficial. Skills:
Helpdesk Software – Jira, SQL PL/SQL (Databases: Microsoft SQL Server, Oracle, IBM, Sybase, MySQL, PostgreSQL), NoSQL (Hadoop, Amazon). Written communication, problem solving, time management/self-organisation, and commercial awareness. Ability to pick up new skills quickly and to be able to work in a fast-moving, demanding environment.
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This role is responsible for providing support for the BI product. Responsibilities:
Managing the Helpdesk, logging and responding to calls to deliver swift solutions to the customer. Work within a scheduled support desk system. Manage the support help desk at all times ensuring calls are dealt with swiftly and professionally. Learn and use the BI product to an expert level. Report progress to the Product Director on a regular basis. Ensure that inter-team dependencies are communicated to the Product Director. Work co-operatively with others in the team to ensure milestones are consistently achieved. Share knowledge and information with the team and peers. Communicate any customer issues to the internal customer account manager. Experience:
2+ years’ experience in a Helpdesk role. Knowledge:
Any knowledge of Business Intelligence applications, i.e., Qlikview, Tableau, MS Reporting Services, Business Objects, Cognos, etc. Exposure and knowledge of BI tools would be beneficial. Skills:
Helpdesk Software – Jira, SQL PL/SQL (Databases: Microsoft SQL Server, Oracle, IBM, Sybase, MySQL, PostgreSQL), NoSQL (Hadoop, Amazon). Written communication, problem solving, time management/self-organisation, and commercial awareness. Ability to pick up new skills quickly and to be able to work in a fast-moving, demanding environment.
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