3rd Line Customer Support Analyst

3rd Line Customer Support Analyst focuses on iris is looking for an experienced 3rd line customer support analyst to join our financials customer support team and help our customers resolve complex technical challenges.

What the role involves

• IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges.
• Play a key role in handling escalated issues, performing in depth technical investigations and working closely with our Product and Development teams to deliver the right outcomes.
• Acting as an escalation point for 2nd Line Support.

Skills and requirements

• Strong experience in software or IT customer support.
• Advanced SQL knowledge and hands‑on investigation experience.
• Financials or accountancy system experience (advantageous).

Candidate fit

• Excellent communication and problem‑solving skills.

Additional role context

• Writing and executing advanced SQL scripts.
• Collaborating with internal teams to resolve product issues.
• Supporting UAT and contributing to product improvements.