3rd Line IT Engineer
Company benefits and salary :
Salary up to £45,000
Career development & opportunities
Microsoft qualifications
Mentoring opportunities
Performance reviews
Diverse community
Workplace culture
Flexible scheduling
Flexible working from home
Social events
Company pension scheme
Onsite parking
Overtime
Use of company vehicles
20 Days Holidays, plus bank holidays + Birthday
Company laptop
This role will be well suited to someone who is looking for a step into an exciting company with fantastic opportunities to progress.
You will be responsible for providing efficient remote/onsite installations & support and services to clients located UK-wide.
What's involved?
Server, PC, laptop, printer, switch, firewall, router and Wi-Fi installations
Engage with customers to resolve technical issues and institute best practices.
Project managing server installations and migrations
Coordinate between customers and internal management teams to ensure customer satisfaction with support cases & installations.
Providing efficient and friendly remote and on-site technical support, working within customer SLAs
Skill requirements:
Strong understanding of configuration and installation of various network devices and services (e.g., Switches, Firewalls, VPN’s, QoS, VLAN’s etc)
Cloud Technologies (Azure, AWS)
Strong understanding Microsoft Exchange / Office 365
Strong understanding of subnetting, and IP allocation best practices.
Strong understanding of hypervisors (HyperV, VMWare)
Strong understanding of Backup technologies (Various Products)
Experience in System Administration with Active Directory / Group Policy
Experience in supporting Microsoft Desktop environments
Experience in providing 2nd/3rd Line IT support, ideally in a helpdesk / MSP environment
Excellent communication skills – both written and verbal
Able to work on own and under pressure
Self-motivated
Good time management and priority handling
Previous experience of working in a customer-facing environment
Ability to perform root cause analysis
Technical Documentation skills
Professional working attitude
Knowledge of:
Microsoft Office 2010+
Windows Server 2016/2019
AD Administration
Microsoft Exchange Server 2010 – 2019
Office 365
Desirable skills:
Microsoft Accreditations
3rd Party Vendor Accreditations (e.g Sonicwall)
Experience of working within a Managed Service Provider Environment
Apple mac experience
This is a fantastic opportunity for a bright IT Engineer to join a growing team and progress their career.
We're looking for someone who takes a logical and methodical approach to efficient problem solving/fault finding and also takes great pride in meeting and exceeding customer expectations. If you're interested, please get in touch!
Job Types:
Full-time, Permanent
Salary:
Dependant on experience
Schedule:
Monday to Friday
Experience:
IT: 5 years (Preferred)
Work remotely:
No
#J-18808-Ljbffr
Company benefits and salary :
Salary up to £45,000
Career development & opportunities
Microsoft qualifications
Mentoring opportunities
Performance reviews
Diverse community
Workplace culture
Flexible scheduling
Flexible working from home
Social events
Company pension scheme
Onsite parking
Overtime
Use of company vehicles
20 Days Holidays, plus bank holidays + Birthday
Company laptop
This role will be well suited to someone who is looking for a step into an exciting company with fantastic opportunities to progress.
You will be responsible for providing efficient remote/onsite installations & support and services to clients located UK-wide.
What's involved?
Server, PC, laptop, printer, switch, firewall, router and Wi-Fi installations
Engage with customers to resolve technical issues and institute best practices.
Project managing server installations and migrations
Coordinate between customers and internal management teams to ensure customer satisfaction with support cases & installations.
Providing efficient and friendly remote and on-site technical support, working within customer SLAs
Skill requirements:
Strong understanding of configuration and installation of various network devices and services (e.g., Switches, Firewalls, VPN’s, QoS, VLAN’s etc)
Cloud Technologies (Azure, AWS)
Strong understanding Microsoft Exchange / Office 365
Strong understanding of subnetting, and IP allocation best practices.
Strong understanding of hypervisors (HyperV, VMWare)
Strong understanding of Backup technologies (Various Products)
Experience in System Administration with Active Directory / Group Policy
Experience in supporting Microsoft Desktop environments
Experience in providing 2nd/3rd Line IT support, ideally in a helpdesk / MSP environment
Excellent communication skills – both written and verbal
Able to work on own and under pressure
Self-motivated
Good time management and priority handling
Previous experience of working in a customer-facing environment
Ability to perform root cause analysis
Technical Documentation skills
Professional working attitude
Knowledge of:
Microsoft Office 2010+
Windows Server 2016/2019
AD Administration
Microsoft Exchange Server 2010 – 2019
Office 365
Desirable skills:
Microsoft Accreditations
3rd Party Vendor Accreditations (e.g Sonicwall)
Experience of working within a Managed Service Provider Environment
Apple mac experience
This is a fantastic opportunity for a bright IT Engineer to join a growing team and progress their career.
We're looking for someone who takes a logical and methodical approach to efficient problem solving/fault finding and also takes great pride in meeting and exceeding customer expectations. If you're interested, please get in touch!
Job Types:
Full-time, Permanent
Salary:
Dependant on experience
Schedule:
Monday to Friday
Experience:
IT: 5 years (Preferred)
Work remotely:
No
#J-18808-Ljbffr
