3rd Line Network and Security Engineer

Would you like to work in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Network and Security team Consisting entirely of 3rd line engineers, the Network support team are committed to providing excellent customer service and aim to be a gold standard in technical resolution. Success. The Softcat Way. Softcat is a £1 billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. PLEASE NOTE This role is a step towards enabling 24x7 3rd line support for our customers. Initially, you will be working early and late shifts on rotation. These will be 7am – 3:30pm and 2:30pm – 10pm Wednesday to Sunday. This has the potential to transition to a 4-day shift pattern at the end of the contract period, rotating between dayshifts and nightshifts, with each shift consisting of 12 hours. As a 3rd Line Network and Security Engineer, you'll be responsible for: Troubleshooting and resolving technical issues for our customers, both managed and support. Designing and implementing configuration changes requested by managed customers. Managing ticket updates to all customers, 3rd parties, and vendors through to resolution. Providing training and knowledge sharing via documentation and team whiteboard sessions. Authoring customer network health checks, including configuration best practice recommendations, capacity management, and lifecycle recommendations. We'd love you to have: Clear and effective communication skills, both written and verbal. Motivation to learn and share your own knowledge. Cisco certification – CCNA with experience as a minimum, CCNP preferred. Strong technical skills with other key vendors – Palo Alto, Fortinet, Juniper, Aruba, F5 all advantageous. The ability to manage yourself effectively under pressure. Good time management, and the ability to thrive in a fast-paced environment to meet SLAs. Work in a way that works for you: We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working – 2 days in the office and 3 days working from home. Working flexible hours - flexing the times you start and finish during the day. Flexibility around school pick up and drop offs. Working with us: Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at

jobs.softcat.com/jobs/our-culture/ We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include: Pension

Share incentive plan

Life Assurance

Holiday

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas. Trips

Opportunity to qualify for Director hosted (often Michelin star) lunches as well as half and full year incentive trips to places all over the world. Vouchers

Technology vouchers, activity passes, restaurant discount card. Partner/family Benefits

Option to add your partner/family to some of the benefits. Access to Perklife, our dedicated portal for all perks and flexible benefits. Maternity, Paternity and Adoption support

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas.

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