Client:
Location:
Horsham, United Kingdom Job Category:
- EU work permit required:
Yes Job Reference:
274b46df0e57 Job Views:
79 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Role Do you want to play a key role in providing top-tier technical support? You’ll have the opportunity to join an award-winning provider of Connected Cloud Solutions. Why you will love this role: Provide technical support for incoming customer queries and escalations. Take ownership of high-level incidents and problems, ensuring timely resolution. Mentor and develop 2nd/3rd line engineers, sharing your expertise. Ensure incident management procedures are followed with precision. You’ll benefit from: Obtain a CCNP cert (or equivalent) if needed and advance your career. Showcase your exceptional customer service skills. Apply your strong understanding of Routing and Switching technologies. This role is with a renowned provider of Connected Cloud Solutions to UK businesses, offering an opportunity to make a significant impact and grow your career in a dynamic environment. Key Responsibilities: Provide technical support for incoming customer support queries and escalations from 1st/2nd Line NOC Engineers. Take ownership and effectively manage through to the resolution of high-level escalation incidents, problem tickets, and major incidents. Liaise with customers for any other purpose related to the support of customer service. Mentor and aid in the development of 2nd/3rd line engineers through knowledge transfer. Ensure incident management procedures are followed. CCNP cert (will send if the cert has lapsed etc.) or NSE 4/5 – need a cert. 3rd Line Support – NOC environment experience or technical support in a large company. Strong understanding of Routing and Switching (e.g. BGP, OSPF, EIGRP, L3VPN, L2VPN, and VPLS technologies). Please note:
If you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 22/01/2025 by TN United Kingdom
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Location:
Horsham, United Kingdom Job Category:
- EU work permit required:
Yes Job Reference:
274b46df0e57 Job Views:
79 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Role Do you want to play a key role in providing top-tier technical support? You’ll have the opportunity to join an award-winning provider of Connected Cloud Solutions. Why you will love this role: Provide technical support for incoming customer queries and escalations. Take ownership of high-level incidents and problems, ensuring timely resolution. Mentor and develop 2nd/3rd line engineers, sharing your expertise. Ensure incident management procedures are followed with precision. You’ll benefit from: Obtain a CCNP cert (or equivalent) if needed and advance your career. Showcase your exceptional customer service skills. Apply your strong understanding of Routing and Switching technologies. This role is with a renowned provider of Connected Cloud Solutions to UK businesses, offering an opportunity to make a significant impact and grow your career in a dynamic environment. Key Responsibilities: Provide technical support for incoming customer support queries and escalations from 1st/2nd Line NOC Engineers. Take ownership and effectively manage through to the resolution of high-level escalation incidents, problem tickets, and major incidents. Liaise with customers for any other purpose related to the support of customer service. Mentor and aid in the development of 2nd/3rd line engineers through knowledge transfer. Ensure incident management procedures are followed. CCNP cert (will send if the cert has lapsed etc.) or NSE 4/5 – need a cert. 3rd Line Support – NOC environment experience or technical support in a large company. Strong understanding of Routing and Switching (e.g. BGP, OSPF, EIGRP, L3VPN, L2VPN, and VPLS technologies). Please note:
If you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button. Created on 22/01/2025 by TN United Kingdom
#J-18808-Ljbffr
