3rd line Technical Support & Project Engineer
Contract:
Full-time, Permanent
Salary:
Up to £46,(Apply online only) (Dependent on experience)
Working hours:
Monday to Friday office hours (Excluding Public Holidays)
40 hours per week
About the role:
We are looking for an experienced and motivated individual with a passion to deliver IT solutions to a high standard.
Daily tasks will be varied, involving time spent at customer sites providing in-person support, project delivery, and discussing future plans for system improvements. Alternatively, time will be spent in the office delivering remote support and being an escalation point for team members.
We understand the importance of the people who make the business. We are looking for someone who is seeking a career, and we can then work with you to support and develop you with training and certifications. Minimum Requirements:
5 Years minimum experience in working at an MSP, with both onsite and support desk experience. Must be a UK Resident, with own car available for business use. Requirements:
Outstanding problem-solving and troubleshooting skills. Excellent written and verbal communication. Outstanding customer service skills. Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune. Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams. Management and troubleshooting of Windows Server (Apply online only), including Remote Desktop Services, Active Directory, AD Sync & Group Policy. A good understanding of virtualization technologies such as Hyper-V. Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs, and VPNs. Understanding of backup, recovery, and business continuity concepts. Understanding of security concepts, Cyber essentials framework, compliance, and governance. Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations. Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services. Add and maintain accurate technical documentation. Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications:
Microsoft Certifications. Exposure to ITIL or other ITSM framework.
IND-LET
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Contract:
Full-time, Permanent
Salary:
Up to £46,(Apply online only) (Dependent on experience)
Working hours:
Monday to Friday office hours (Excluding Public Holidays)
40 hours per week
About the role:
We are looking for an experienced and motivated individual with a passion to deliver IT solutions to a high standard.
Daily tasks will be varied, involving time spent at customer sites providing in-person support, project delivery, and discussing future plans for system improvements. Alternatively, time will be spent in the office delivering remote support and being an escalation point for team members.
We understand the importance of the people who make the business. We are looking for someone who is seeking a career, and we can then work with you to support and develop you with training and certifications. Minimum Requirements:
5 Years minimum experience in working at an MSP, with both onsite and support desk experience. Must be a UK Resident, with own car available for business use. Requirements:
Outstanding problem-solving and troubleshooting skills. Excellent written and verbal communication. Outstanding customer service skills. Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune. Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams. Management and troubleshooting of Windows Server (Apply online only), including Remote Desktop Services, Active Directory, AD Sync & Group Policy. A good understanding of virtualization technologies such as Hyper-V. Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs, and VPNs. Understanding of backup, recovery, and business continuity concepts. Understanding of security concepts, Cyber essentials framework, compliance, and governance. Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations. Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services. Add and maintain accurate technical documentation. Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications:
Microsoft Certifications. Exposure to ITIL or other ITSM framework.
IND-LET
#J-18808-Ljbffr
