We’re seeking an experienced
3rd Line Telco Support Engineer
to lead the resolution of complex telecom issues and ensure the performance and reliability of advanced systems, including VoIP, SIP, PSTN, and mobile networks. In this role, you’ll tackle escalated technical challenges, perform diagnostics, and implement long-term solutions. You’ll also lead key projects, including system upgrades and migrations, while collaborating with internal teams and external vendors to achieve success. Maintaining and upgrading telecom infrastructure, managing critical incidents, and creating detailed documentation are essential aspects of the role. With at least five years of experience in telecom support, ideally including two in a 3rd line or similar level position, you’ll bring advanced knowledge of telecom protocols, strong problem-solving skills, and a proactive approach to improvement. The company offers a comprehensive benefits package including: Excellent company car scheme including electric cars with free charging at the office Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist, etc. Cycle to work scheme Volunteer Days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme – free advice on relationships, mental health, financial planning, and more Enhanced Maternity and Paternity scheme
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3rd Line Telco Support Engineer
to lead the resolution of complex telecom issues and ensure the performance and reliability of advanced systems, including VoIP, SIP, PSTN, and mobile networks. In this role, you’ll tackle escalated technical challenges, perform diagnostics, and implement long-term solutions. You’ll also lead key projects, including system upgrades and migrations, while collaborating with internal teams and external vendors to achieve success. Maintaining and upgrading telecom infrastructure, managing critical incidents, and creating detailed documentation are essential aspects of the role. With at least five years of experience in telecom support, ideally including two in a 3rd line or similar level position, you’ll bring advanced knowledge of telecom protocols, strong problem-solving skills, and a proactive approach to improvement. The company offers a comprehensive benefits package including: Excellent company car scheme including electric cars with free charging at the office Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist, etc. Cycle to work scheme Volunteer Days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme – free advice on relationships, mental health, financial planning, and more Enhanced Maternity and Paternity scheme
#J-18808-Ljbffr
