Job Title: 2nd/3rd Line Support Engineer
Location: Outskirts of Ipswich
Salary: GBP35,000 - GBP48,000
Benefits: 25 days holiday + Bank Holidays, Health Care, Workplace Pension Scheme, Training & Development Opportunities
Role Overview:
We are looking for a skilled and motivated
2nd/3rd Line Support Engineer . This full-time, on-site role involves troubleshooting and providing exceptional technical support to our clients, ensuring smooth operations for their IT systems. As a Senior Support Engineer, you will play a key role in managing system health, resolving complex issues, and delivering excellent customer service. Key Responsibilities: Monitor Real Time alerts for hardware, software, and security issues, using central monitoring software to predict and prevent problems. Support and maintain a Microsoft Hyper-V environment, including VMs, SAN solutions, and system applications. Perform regular system checks on hardware, performance, configurations, asset inventories, and database backups. Plan, test, install, and roll out system updates (Servers, Clients, Network, Applications, etc.) on both pre-production and production systems. Serve as a point of escalation for system issues and resolve unplanned faults. Investigate, troubleshoot, and resolve 3rd line support tasks, liaising with software/hardware suppliers as required. Provide timely, accurate remote troubleshooting and support to resolve issues without the need for on-site visits. Maintain accurate and up-to-date records of technical issues in the fault recording system. Stay informed about new technologies and participate in ongoing training and development (including occasional out-of-hours work). Produce clear, well-structured technical documentation for various purposes. Essential Skills & Experience: 3+ years of experience in IT, Server Support, or IT Administration, providing high-quality technical support and customer service. Experience in offering remote diagnostics and troubleshooting support. Strong analytical and problem-solving skills, with the ability to communicate technical issues clearly. In-depth knowledge of Microsoft OS (Server & Desktop), Active Directory, DNS, and Group Policy Management. Solid understanding of Microsoft Windows Servers (including Hyper-V), Desktop, and storage solutions. Experience with LAN/WAN/Firewall networking. Ability to explain technical concepts to non-technical users, as well as to communicate effectively with technically skilled engineers. Strong time management skills and ability to meet project deadlines. Experience in producing clear, well-structured reports and technical documentation. Full UK driving license. To Apply: Please submit your CV and cover letter outlining your relevant experience.
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2nd/3rd Line Support Engineer . This full-time, on-site role involves troubleshooting and providing exceptional technical support to our clients, ensuring smooth operations for their IT systems. As a Senior Support Engineer, you will play a key role in managing system health, resolving complex issues, and delivering excellent customer service. Key Responsibilities: Monitor Real Time alerts for hardware, software, and security issues, using central monitoring software to predict and prevent problems. Support and maintain a Microsoft Hyper-V environment, including VMs, SAN solutions, and system applications. Perform regular system checks on hardware, performance, configurations, asset inventories, and database backups. Plan, test, install, and roll out system updates (Servers, Clients, Network, Applications, etc.) on both pre-production and production systems. Serve as a point of escalation for system issues and resolve unplanned faults. Investigate, troubleshoot, and resolve 3rd line support tasks, liaising with software/hardware suppliers as required. Provide timely, accurate remote troubleshooting and support to resolve issues without the need for on-site visits. Maintain accurate and up-to-date records of technical issues in the fault recording system. Stay informed about new technologies and participate in ongoing training and development (including occasional out-of-hours work). Produce clear, well-structured technical documentation for various purposes. Essential Skills & Experience: 3+ years of experience in IT, Server Support, or IT Administration, providing high-quality technical support and customer service. Experience in offering remote diagnostics and troubleshooting support. Strong analytical and problem-solving skills, with the ability to communicate technical issues clearly. In-depth knowledge of Microsoft OS (Server & Desktop), Active Directory, DNS, and Group Policy Management. Solid understanding of Microsoft Windows Servers (including Hyper-V), Desktop, and storage solutions. Experience with LAN/WAN/Firewall networking. Ability to explain technical concepts to non-technical users, as well as to communicate effectively with technically skilled engineers. Strong time management skills and ability to meet project deadlines. Experience in producing clear, well-structured reports and technical documentation. Full UK driving license. To Apply: Please submit your CV and cover letter outlining your relevant experience.
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