Just Recruitment is delighted to support a growing organisation based on the outskirts of Ipswich that is looking for an experienced and motivated
3rd Line Support Engineer
to join their team.
The Senior Support Engineer will be responsible for troubleshooting and providing technical and customer support for operating systems. The Senior Support Engineer will also be responsible for providing excellent customer service to clients.
Duties include:
Monitor real-time alerts for hardware, software, and security issues and using central monitor software to proactively predict and prevent issues. Support and maintain the infrastructure of a Microsoft Hyper-V environment, including VMs, SAN solutions, and system applications. Complete system checks that include hardware, performance, configuration, asset inventory, and database backups. Conduct the planning, testing, installation, and rollout of system updates (Servers, Clients, Network, Applications, etc.) on pre-production and production. Be a point of escalation for system issues and unplanned faults. Investigate, troubleshoot, and resolve system faults that fall under 3rd line support tasks and liaise with software/hardware suppliers to resolve issues.
Key skills required:
3+ years of IT, Server Support, or IT administration experience providing industry-leading technical support and customer service. Previous experience of offering over the phone & remote diagnostics. Strong analytical skills, enquiring and investigative mind. Able to get to the root causes of a problem and communicate this clearly to others. Excellent knowledge of Microsoft OS (Server & Desktop) including Microsoft Active Directory, DNS, and Group Policy Management. Good knowledge of Microsoft Windows Servers (including Hyper-V) and Desktop and storage.
Qualifications:
Expert-level knowledge of operating systems including Windows and macOS. Strong troubleshooting and technical support skills. Excellent customer support and service skills. Strong verbal and written communication skills. Experience with cloud-based solutions is a plus.
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3rd Line Support Engineer
to join their team.
The Senior Support Engineer will be responsible for troubleshooting and providing technical and customer support for operating systems. The Senior Support Engineer will also be responsible for providing excellent customer service to clients.
Duties include:
Monitor real-time alerts for hardware, software, and security issues and using central monitor software to proactively predict and prevent issues. Support and maintain the infrastructure of a Microsoft Hyper-V environment, including VMs, SAN solutions, and system applications. Complete system checks that include hardware, performance, configuration, asset inventory, and database backups. Conduct the planning, testing, installation, and rollout of system updates (Servers, Clients, Network, Applications, etc.) on pre-production and production. Be a point of escalation for system issues and unplanned faults. Investigate, troubleshoot, and resolve system faults that fall under 3rd line support tasks and liaise with software/hardware suppliers to resolve issues.
Key skills required:
3+ years of IT, Server Support, or IT administration experience providing industry-leading technical support and customer service. Previous experience of offering over the phone & remote diagnostics. Strong analytical skills, enquiring and investigative mind. Able to get to the root causes of a problem and communicate this clearly to others. Excellent knowledge of Microsoft OS (Server & Desktop) including Microsoft Active Directory, DNS, and Group Policy Management. Good knowledge of Microsoft Windows Servers (including Hyper-V) and Desktop and storage.
Qualifications:
Expert-level knowledge of operating systems including Windows and macOS. Strong troubleshooting and technical support skills. Excellent customer support and service skills. Strong verbal and written communication skills. Experience with cloud-based solutions is a plus.
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