3rd Line Support Specialist
Harris Global are currently on the lookout for a 3rd Line Support Specialist to join our client on a permanent basis in their Belfast office.
Candidates must have strong, proven 3rd line support expertise, excellent Windows skills, and strong experience with AD and M365 technologies.
Key Responsibilities:
Oversee Windows-based IT services, including email and file sharing, utilizing Microsoft technologies like Windows, Office 365, OneDrive, SharePoint, and Teams.
Deliver desktop support services to staff, both on-site and remotely.
Log and resolve incidents and issues using JIRA Service Desk, collaborating with colleagues and external vendors to ensure effective solutions.
Administer the Microsoft Office 365 Tenant.
Manage both Azure and on-premises Active Directory.
Oversee internal telephone systems.
Provide technical support and guidance to team members as needed.
Deploy IT assets, including both hardware and software.
Assist in managing and implementing software upgrades.
Handle the upgrade, servicing, and patching of Windows OS deployments.
Skills will include:
5+ years' experience supporting Windows 10/11 based systems.
5+ years' experience supporting ITSM such as JIRA Service Management or similar.
5+ years' experience supporting Microsoft Windows 2012/2016 Server.
5+ years' experience supporting Active Directory.
5+ years' supporting SharePoint Online.
Proven knowledge of Office 365 tenant.
Proven knowledge of Microsoft Azure, In Tune and AD (on-prem).
Working knowledge of Microsoft Office suite, Teams, SharePoint, and OneDrive.
For more information, please apply now!
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