Main area: 999 Clinical Supervisor - Nurse/Paramedic, Clinical Grade NHS AfC: Band 6
Contract: Permanent
Full time
Part time
Flexible working
Job ref: 278-999CS-0125NW
Employer: South East Coast Ambulance Service NHS Foundation Trust
Employer type: NHS
Site: Emergency Operations Centre
Town: Gillingham/Crawley
Salary: £37,338 - £44,962 Plus unsocial hours
Salary period: Yearly
Closing: 09/02/2025 23:59
Interview date: 27/02/2025
999 Clinical Supervisor
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) aims to support our staff to provide a caring, high-quality and efficient urgent and emergency care service to our communities. We are looking for Band 6 Paramedics and Nurses with experience in acute medicine/emergency department, primary care, and community response teams who would like to join a dynamic team specializing in telephone triage offering urgent & emergency care. Main duties of the job
You will be working within the multi-disciplinary clinical team in our contact centres situated in Gillingham and Crawley. You will provide support for incoming emergency calls, carrying out remote triage of patients over the phone to ensure access to the most appropriate care pathways to meet the patient’s needs. You will need a proven track record of extensive clinical experience working across a variety of primary care and urgent & emergency settings, with well-honed patient consultation skills including excellent telephone communication skills. You should be self-motivated and able to manage your own workload. Applications from Clinicians with experience of telephone triage are also welcome. Working for our organisation
The role requires: Permanent full-time contracts 24-hour rotas involving unsocial hours due to the delivery of patients presenting through 999. This is a 7-day per week role, requiring a variety of shifts. Unsocial hours are payable in addition to the salary quoted, dependent upon working pattern. Training: 8.5 weeks full-time NHS Pathways 999 1 week CAD training (Monday-Friday). 1 week EMA mentoring (shift work). Detailed job description and main responsibilities
You will be a registered Paramedic or Nurse (Adult) with significant experience in primary care and urgent & emergency care. You will be required to have operated in an autonomous capacity within a primary/urgent/emergency care setting. You will have sound assessment and decision-making skills, the ability to plan and prioritize clinical workloads, and the ability to negotiate appropriate treatment and referral strategies. Excellent communication skills and the ability to work under pressure are prerequisites for this role. You will be responsible for providing support and clinical oversight of the Computer Aided Dispatch system to ensure that patient safety is maintained from their point of contact to reaching definitive care. Experience in pre-hospital, acute, chronic, or primary care will assist you in carrying out complex clinical triage on the telephone, providing assessment, referring to the most appropriate care pathway, or sometimes providing support while an emergency crew is on their way. Person specification
Experience
Evidence of a minimum of two years in an autonomous role in primary/urgent and emergency care or Medical ward or Community Response teams. Ability to manage risks and defuse stressful situations and aggressive patients. Experience of mentoring/training junior staff. Experience in remote/telephone assessment and consultations. Knowledge of Safeguarding frameworks. Knowledge of clinical governance and audit. Please note that the salary range noted is in line with agenda for change (AFC) pay scales. All successful applicants will be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated. The Trust is committed to being an inclusive employer and welcomes applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. All positions come with a Disclosure and Barring Service (DBS) check relevant to the post. Should you require an application form in an alternative format, please contact [emailprotected] stating the vacancy reference number.
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South East Coast Ambulance Service NHS Foundation Trust (SECAmb) aims to support our staff to provide a caring, high-quality and efficient urgent and emergency care service to our communities. We are looking for Band 6 Paramedics and Nurses with experience in acute medicine/emergency department, primary care, and community response teams who would like to join a dynamic team specializing in telephone triage offering urgent & emergency care. Main duties of the job
You will be working within the multi-disciplinary clinical team in our contact centres situated in Gillingham and Crawley. You will provide support for incoming emergency calls, carrying out remote triage of patients over the phone to ensure access to the most appropriate care pathways to meet the patient’s needs. You will need a proven track record of extensive clinical experience working across a variety of primary care and urgent & emergency settings, with well-honed patient consultation skills including excellent telephone communication skills. You should be self-motivated and able to manage your own workload. Applications from Clinicians with experience of telephone triage are also welcome. Working for our organisation
The role requires: Permanent full-time contracts 24-hour rotas involving unsocial hours due to the delivery of patients presenting through 999. This is a 7-day per week role, requiring a variety of shifts. Unsocial hours are payable in addition to the salary quoted, dependent upon working pattern. Training: 8.5 weeks full-time NHS Pathways 999 1 week CAD training (Monday-Friday). 1 week EMA mentoring (shift work). Detailed job description and main responsibilities
You will be a registered Paramedic or Nurse (Adult) with significant experience in primary care and urgent & emergency care. You will be required to have operated in an autonomous capacity within a primary/urgent/emergency care setting. You will have sound assessment and decision-making skills, the ability to plan and prioritize clinical workloads, and the ability to negotiate appropriate treatment and referral strategies. Excellent communication skills and the ability to work under pressure are prerequisites for this role. You will be responsible for providing support and clinical oversight of the Computer Aided Dispatch system to ensure that patient safety is maintained from their point of contact to reaching definitive care. Experience in pre-hospital, acute, chronic, or primary care will assist you in carrying out complex clinical triage on the telephone, providing assessment, referring to the most appropriate care pathway, or sometimes providing support while an emergency crew is on their way. Person specification
Experience
Evidence of a minimum of two years in an autonomous role in primary/urgent and emergency care or Medical ward or Community Response teams. Ability to manage risks and defuse stressful situations and aggressive patients. Experience of mentoring/training junior staff. Experience in remote/telephone assessment and consultations. Knowledge of Safeguarding frameworks. Knowledge of clinical governance and audit. Please note that the salary range noted is in line with agenda for change (AFC) pay scales. All successful applicants will be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated. The Trust is committed to being an inclusive employer and welcomes applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. All positions come with a Disclosure and Barring Service (DBS) check relevant to the post. Should you require an application form in an alternative format, please contact [emailprotected] stating the vacancy reference number.
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