Vacancy Information
Division/Department - Contact and Control
Grade - Grade E
Contract Type - Permanent
Salary Grade Range - £27,545 - £31,285
Working Hours - 36.0 Hours per Week
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
Please note this vacancy is for Surrey Police and based at our Police Headquarters in Guildford.
Contact Centre Officers serve as a vital front-line point of contact between the public and the police, responding to reports of incidents and crime from across Surrey.
The force’s mission is for people to be safe and feel safe. One moment you may be dealing with a victim of a burglary, the next you could be recording intelligence being offered by the community about a drug dealer, before then taking a call about a serious road traffic accident.
This role requires strong communication and inter-personal skills to handle a wide range of calls, including emergency and non-emergency situations, with professionalism and composure.
The Role and Key Responsibilities
Effective Communication:
The ability to communicate clearly and empathetically is essential, especially when delivering difficult messages or dealing with individuals in distress. Resilience:
The role is extremely rewarding but also comes with some challenges. We strongly encourage you to view the attached documents carefully so that you are fully informed about the role and some of the challenges that people find in this area of policing. Empathy:
Good people skills are essential. Demonstrating appropriate levels of empathy and understanding towards callers is crucial. Initiative:
The ideal candidate should be organised, independent, and able to multi-task and work with minimal supervision when required. IT Competency:
Typing skills, including the ability to type at a minimum of 30 words-per-minute and navigate computer systems efficiently, are crucial. Flexibility:
If shift work is new to you, please take some time to research the challenges carefully and thoroughly this presents to all shift workers. Skills & Experience While not considered critical, having a background in customer service or people-facing roles, and experience talking on the phone are qualities beneficial for the position. Education: There are no essential requirements, but it is desirable that candidates are educated to QCF Level 2 in English and Maths. Are you eligible? Not applied for this role or the role of Force Control Room Operator previously within the last 6 months. You must be 18 years or over on the day you submit your application. You must have lived in the UK for three continuous years immediately prior to application. Have leave to enter or leave to remain and work in the UK. Why Work With Us? While this can be a challenging role, there are many benefits, including the variety the work provides, camaraderie within a supportive environment, working outside the usual 9-5 and the resultant work-life balance. Our site is a former stately home which enjoys views out across the Surrey Hills. The extensive grounds allow for walking and relaxation. Further Information On successful completion of vetting and medical clearances candidates are offered the next available space on a course. Diversity Statement We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings. Please use the following links to find out more on Equality, Diversity and Inclusion at
Surrey Police
and
Sussex Police Additional Information Following submission of your application you will receive a confirmation email with a copy of your application attached. Attachments Emergency Handler Information Surrey 2 Sept Rota patterns for Contact Centre Sept 24 Example shift pattern November 2024
#J-18808-Ljbffr
The ability to communicate clearly and empathetically is essential, especially when delivering difficult messages or dealing with individuals in distress. Resilience:
The role is extremely rewarding but also comes with some challenges. We strongly encourage you to view the attached documents carefully so that you are fully informed about the role and some of the challenges that people find in this area of policing. Empathy:
Good people skills are essential. Demonstrating appropriate levels of empathy and understanding towards callers is crucial. Initiative:
The ideal candidate should be organised, independent, and able to multi-task and work with minimal supervision when required. IT Competency:
Typing skills, including the ability to type at a minimum of 30 words-per-minute and navigate computer systems efficiently, are crucial. Flexibility:
If shift work is new to you, please take some time to research the challenges carefully and thoroughly this presents to all shift workers. Skills & Experience While not considered critical, having a background in customer service or people-facing roles, and experience talking on the phone are qualities beneficial for the position. Education: There are no essential requirements, but it is desirable that candidates are educated to QCF Level 2 in English and Maths. Are you eligible? Not applied for this role or the role of Force Control Room Operator previously within the last 6 months. You must be 18 years or over on the day you submit your application. You must have lived in the UK for three continuous years immediately prior to application. Have leave to enter or leave to remain and work in the UK. Why Work With Us? While this can be a challenging role, there are many benefits, including the variety the work provides, camaraderie within a supportive environment, working outside the usual 9-5 and the resultant work-life balance. Our site is a former stately home which enjoys views out across the Surrey Hills. The extensive grounds allow for walking and relaxation. Further Information On successful completion of vetting and medical clearances candidates are offered the next available space on a course. Diversity Statement We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings. Please use the following links to find out more on Equality, Diversity and Inclusion at
Surrey Police
and
Sussex Police Additional Information Following submission of your application you will receive a confirmation email with a copy of your application attached. Attachments Emergency Handler Information Surrey 2 Sept Rota patterns for Contact Centre Sept 24 Example shift pattern November 2024
#J-18808-Ljbffr
