Main area Administrative and Clerical Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 409-6830988
Employer Mersey and West Lancashire Teaching Hospitals NHS Trust Employer type NHS Site Ormskirk Town Ormskirk Salary £26,530 - £29,114 per annum Salary period Yearly Closing 29/01/2025 23:59
Access Team Leader
NHS AfC: Band 4
Job overview
We currently have a great new opportunity for a Reception Team Leader to join our team at Mersey West Lancashire Trust, based across Ormskirk and Southport sites. We are looking for a result-driven, self-motivated Team leader for the Receptionist Team. As Reception Team Leader you will have great communication and interpersonal skills and will be able to work to targets. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. This is a busy and demanding role so candidates will need to be enthusiastic, highly motivated and have a flexible approach to their role to ensure the needs of the service are met. You will supervise the day-to-day activities of the team, build quality relationships, and provide a positive patient experience in line with expectation. Main duties of the job
What you’ll bring with you: Be confident in engaging with a variety of people particularly in a high-end setting Excellent communication skills both face to face, over the phone and in writing Proven ability to make decisions and establish priorities under conflicting demands Very organised, a good communicator with a high degree of computer literacy The ability to make decisions and use your initiative Person specification
Qualifications
Educated to at least GCSE LEVEL with 5 grades at C or above or equivalent experience NVQ Level 4 in administration or relevant other subject or equivalent level of knowledge European Computer Driving Licence (ECDL) Knowledge & Experience Knowledge
Good Knowledge of the Patient Administrative system Previous supervisor and administration and organisational experience 4 years’ experience of working in a health care setting Experience in records management or similar environment Experience of managing outpatient appointments Skills
Good verbal and written communication and telephone skills and clear dictation Other
Has a positive attitude to customer care with the Trust Ability to remain calm and work effectively in pressure situations Ability to work as an effective team member Thank you for considering an application to work for Mersey West Lancashire NHS Trust. You are part of an exciting and forward-thinking NHS Trust who are one of the best places to work for in England. Equality, Diversity, and Inclusion We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring.
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NHS AfC: Band 4
Job overview
We currently have a great new opportunity for a Reception Team Leader to join our team at Mersey West Lancashire Trust, based across Ormskirk and Southport sites. We are looking for a result-driven, self-motivated Team leader for the Receptionist Team. As Reception Team Leader you will have great communication and interpersonal skills and will be able to work to targets. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. This is a busy and demanding role so candidates will need to be enthusiastic, highly motivated and have a flexible approach to their role to ensure the needs of the service are met. You will supervise the day-to-day activities of the team, build quality relationships, and provide a positive patient experience in line with expectation. Main duties of the job
What you’ll bring with you: Be confident in engaging with a variety of people particularly in a high-end setting Excellent communication skills both face to face, over the phone and in writing Proven ability to make decisions and establish priorities under conflicting demands Very organised, a good communicator with a high degree of computer literacy The ability to make decisions and use your initiative Person specification
Qualifications
Educated to at least GCSE LEVEL with 5 grades at C or above or equivalent experience NVQ Level 4 in administration or relevant other subject or equivalent level of knowledge European Computer Driving Licence (ECDL) Knowledge & Experience Knowledge
Good Knowledge of the Patient Administrative system Previous supervisor and administration and organisational experience 4 years’ experience of working in a health care setting Experience in records management or similar environment Experience of managing outpatient appointments Skills
Good verbal and written communication and telephone skills and clear dictation Other
Has a positive attitude to customer care with the Trust Ability to remain calm and work effectively in pressure situations Ability to work as an effective team member Thank you for considering an application to work for Mersey West Lancashire NHS Trust. You are part of an exciting and forward-thinking NHS Trust who are one of the best places to work for in England. Equality, Diversity, and Inclusion We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring.
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