Description
Summary of RolePurpose
The Accommodation &Cleaning Shift Manager will be responsible for the smooth deliveryof the cleaningshift.
The Accommodation &Cleaning Shift Manager will be responsible for the smooth deliveryof the cleaningshift.
Reportingto the Cleaning Manager, the Accommodation & Cleaning ShiftManager will ensure daily operational plans are fulfilled byensuring that relevant tasks and objectives are being carried outby the team and that team are in the right place at the right timeto ensure we can manage fluctuating guest demand whilst keepingoperational standards and guest experience high.
Youwill support and coach the team to ensure they deliver a greatexperience and are also driving any key metrics relating to ourClean and Fault Free (CAFF) approach to our accommodation andholding team to account to ensure standards are met.
KeyResponsibilities
We're looking forsomeone who can ensure the delivery of CAFF standards while drivingimprovements in both Guest and Employee NPS. You'll be responsiblefor conducting Mobaro quality control checks and leading feedbackconversations.
Additionally, you'll managethe impact on P&L and effectively execute the Right People,Right Place, Right Time (RPRRT)strategy.
Additionally, you'll managethe impact on P&L and effectively execute the Right People,Right Place, Right Time (RPRRT)strategy.
AboutYou
You will oversee a successfulcleaning operation during your shift, ensuring strict adherence toCAFF standards. You will stay informed about NPS scores within yourdepartment and take proactive steps to improve these scores andreduce guest complaints.
Strategic team positioning is vital todelivering on our promise, with a strong focus on the Right People,Right Place, Right Time (RPRPRT) approach.
Your responsibilities include conductingMobaro quality control checks, analysing reports, and leadingfeedback discussions. You will also ensure that your team receivesthe necessary training and support.
You will manage the implementation of the initial 90-dayprogram for new team members and oversee all personnel-relatedactivities, from onboarding through the full employee life cycle,including PDPs, performance management, and formal HRprocesses.
Setting clearobjectives and PDPs for your team, supporting team surveys, leadingaction plans, upholding brand standards, and ensuring your teammeets health and safety regulations are also key aspects of yourrole.
Key Knowledge, Experience& Qualifications
The idealcandidate will have extensive operational knowledge in managing acleaning or soft services team, with a proven ability to jugglemultiple priorities and adapt quickly to changing needs. They willexhibit high standards and meticulous attention to detail, withexperience in leading both permanent and temporary teams to achieveoutstanding results.
Flexibility,excellent communication skills, and a proactive problem-solvingattitude are essential traits for success in thisrole.
Flexibility,excellent communication skills, and a proactive problem-solvingattitude are essential traits for success in thisrole.
AboutButlin's
At Butlin’s, we’re all about fun,excitement, and adventure by the bucketload! For over 80 yearswe’ve been delighting hundreds of thousands of guests each year,whether on a non-stop action family break or our epic Adult onlyBig Weekenders.
Ask any of our team, past andpresent, and one of the best things they’ll say about working atButlin’s is our culture! We’re all about providing our guests withan Altogether More Entertaining and Fun Break, brought to lifethrough our three mighty values.
So, if you want a rolewhere you Create Smiles, where you aren’t afraid to Get Stuck Inand where the team genuinely Cares For Each Other – this could bethe perfect fit for you.
There has never been amore exciting time to join Butlin’s!
Ask any of our team, past andpresent, and one of the best things they’ll say about working atButlin’s is our culture! We’re all about providing our guests withan Altogether More Entertaining and Fun Break, brought to lifethrough our three mighty values.
So, if you want a rolewhere you Create Smiles, where you aren’t afraid to Get Stuck Inand where the team genuinely Cares For Each Other – this could bethe perfect fit for you.
There has never been amore exciting time to join Butlin’s!
