Locations: Chubb Blackburn, Shadsworth Road, Blackburn, Lancashire, BB1 2PR
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: JR40001096
Are you hoping to join a business that offers a genuine ‘people first’ culture?
Here at Chubb Fire & Security, we have an opportunity for a
Client Account Coordinator
to join our Customer Excellence Team based in
Blackburn (BB1 2PR)
on a
full-time, permanent basis . About Us, Our Culture & What We Can Offer You Chubb Fire & Security has been protecting people and assets worldwide for more than 200 years. Our customers range from local independent businesses to many of the FTSE 100 companies. Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. SALARY:
Up to £24,000 per annum Free Onsite Parking Cycle to Work Scheme Online GP Appointments Company Pension Scheme Life Assurance (4 x Basic Salary) Free Mortgage Advice Employee Scholarship Scheme A Central Benefits Platform offering a wide variety of discounts Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence What You'll Be Doing As An Account Coordinator The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day management of a number of designated key corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient, and cost-effective manner whilst always achieving total customer satisfaction. Take responsibility for the day-to-day management of the key customers including intelligent decision making Work closely with several Account Directors to manage day-to-day client expectations Proactive management of outstanding jobs – order, service, and callouts Build professional business relationships with designated customers including courtesy communication Management of visit reports and quotations Resolution of customer disputes including liaison with other areas of the business as necessary Preparation and submission of weekly/monthly/annually KPI information Organisation and prioritisation of own workload Working Hours:
37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based What We Would Like You To Bring: You will be an exceptional Administrator with a passion for delivering outstanding customer service. Ideally, you will have a background in coordinating/supporting volume or national customer accounts, or have worked within an account management environment. You’ll be: A natural communicator , with an ability to build rapport with our customers and your colleagues Solution focused
– Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines Solid IT literacy
– Including strong, demonstrable Excel skills, you will be responsible for producing reports Prioritise workloads & multitask effectively
– You’ll be working with a number of customers at any one time If this sounds like you, send us your application today! Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. Additional Information
#J-18808-Ljbffr
Client Account Coordinator
to join our Customer Excellence Team based in
Blackburn (BB1 2PR)
on a
full-time, permanent basis . About Us, Our Culture & What We Can Offer You Chubb Fire & Security has been protecting people and assets worldwide for more than 200 years. Our customers range from local independent businesses to many of the FTSE 100 companies. Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. SALARY:
Up to £24,000 per annum Free Onsite Parking Cycle to Work Scheme Online GP Appointments Company Pension Scheme Life Assurance (4 x Basic Salary) Free Mortgage Advice Employee Scholarship Scheme A Central Benefits Platform offering a wide variety of discounts Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence What You'll Be Doing As An Account Coordinator The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day management of a number of designated key corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient, and cost-effective manner whilst always achieving total customer satisfaction. Take responsibility for the day-to-day management of the key customers including intelligent decision making Work closely with several Account Directors to manage day-to-day client expectations Proactive management of outstanding jobs – order, service, and callouts Build professional business relationships with designated customers including courtesy communication Management of visit reports and quotations Resolution of customer disputes including liaison with other areas of the business as necessary Preparation and submission of weekly/monthly/annually KPI information Organisation and prioritisation of own workload Working Hours:
37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based What We Would Like You To Bring: You will be an exceptional Administrator with a passion for delivering outstanding customer service. Ideally, you will have a background in coordinating/supporting volume or national customer accounts, or have worked within an account management environment. You’ll be: A natural communicator , with an ability to build rapport with our customers and your colleagues Solution focused
– Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines Solid IT literacy
– Including strong, demonstrable Excel skills, you will be responsible for producing reports Prioritise workloads & multitask effectively
– You’ll be working with a number of customers at any one time If this sounds like you, send us your application today! Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. Additional Information
#J-18808-Ljbffr
