Account Coordinator – Polish Speaking – Vans

Salary: From £25,000 Hours : Monday to Friday, 36.25 hours per week (between 8am and 5pm) Working style : Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe Location : NG2 Business Park, Nottingham (must live within commutable distance) Vans is looking for an exceptional Account Coordinator fluent in Polish to join our Wholesale Customer Service team based in Nottingham, UK. Join the Vans Family At Vans, our culture sets us apart and influences everything we do. Our purpose to enable creative expression and inspire youth culture is fostered through our inclusivity. We welcome anyone and everyone into our global family and proudly celebrate an environment where individuality is embraced, equal opportunities thrive, and everyone is empowered to reach their greatest potential. Let’s Talk about the Role Putting customers at the heart of everything you do, you will be the first point of contact for our wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery. How You Will Make a Difference As an Account Coordinator, you will provide exceptional service to major online and high street retailers across Europe by: Understanding and managing Wholesale accounts across several markets in the EMEA region. Communicating with Wholesale Accounts (retailers, distributors, and sales teams) in their native language, over the phone and by email to provide excellent service. Building rapport and strong relationships with our warehouse, planning, sales, and credit teams to deliver the best possible outcome. Ensuring timely Orderbook conversion, in-line with customer expectations and brand objectives, highlighting any risk or opportunity to conversion. Interpreting a variety of daily reports as needed by the business. Following the end-to-end order to shipment process, liaising with our DC to ensure timely shipping. Skills for Success With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role: Fluent in Polish and English with strong communication skills. Computer literate with strong Excel skills and the ability to produce reports. Analytical with a flair for problem-solving. Strong customer service skills. Ability to balance responsibilities in a dynamic and fast-paced environment. What’s in it For You We offer comprehensive benefits that encourage mental, physical, and financial well-being for all VF associates: A supportive feedback-based culture where respect and integrity guide us. An inclusive international environment where people of diverse backgrounds thrive. 50% employee discount on all VF brands both in store and online. Subsidised canteen and break out areas offering complimentary hot drinks. Health Shield membership and access to numerous health and wellbeing initiatives. Employee Assistance Program for mental health, legal, and financial advice. 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off. 12% contributory smart pension scheme. Cycle to work scheme. Free secure onsite parking and discounts with local public transport. Free to Be, Inclusion & Diversity We strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates diversity. If you like what you have read and want to join our team, then we would like to hear from you! R-20241022-0022

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