Role Responsibilities:
Strategy:
Commensurate with the three-year Business Strategy, you will be able to understand and translate key priorities and values across multiple clients. Client Management:
You will be confidently and independently managing up to 10 concurrent clients, building strong and reliable relationships that add value to the client across our services; Digital PR, Social Media advertising, Organic SEO & Content, and PPC. Innovation:
You will adopt and elevate our brand and values ensuring that our innovative tools are integrated across client propositions. Supporting the Wider Team:
As a Senior member of the department, you are expected to support and nurture the more junior team members, including client communications and overall mentorship. Delivery of Work:
You will be liaising with the wider delivery team to ensure they are delivering what is needed to meet clients’ retainer needs. Building Relationships:
Building good relationships with your clients is a key part of your role, requiring a deep understanding of their needs, business, brand, sector, competitors, and audiences. Identifying Opportunities:
Ensure contracts are renewed and identify opportunities for growth of your accounts, working towards monthly and quarterly sales targets. Teamwork:
You’ll need to be a team player and work with other areas of the business on multi-channel clients, including our sales team. Management:
As an Account Director, you will set an example to both the client services team and the wider delivery team, holding yourself to the highest standards. Fresh Ideas:
Bring fresh ideas to the team to remain at the forefront of the latest digital marketing standards. KPIs:
Work closely with clients to ensure that KPIs and objectives are met throughout the campaign. Accountability:
You are accountable for your duties and any issues that arise with your clients. Trust:
Successful collaboration requires trust and respect for each other, enabling open and honest conversations. Skills and Knowledge:
Problem-Solving:
Skilled in finding solutions to problems presented by clients. Listening:
Essential skill to understand clients’ needs throughout campaigns. Organisation:
Ensure campaigns run smoothly, serving as the key contact for clients. Data Analysis & Reporting:
Confident in analytical skills to interpret Google Analytics data and report on campaign progress. Desirable Experience:
At least five years of account management/client services experience within a digital agency. Team Management:
Evidence of previous experience in directly managing a team. Software:
Experience with CRM tools, Google Analytics, GSuite, and communication channels such as Slack. Communication:
Excellent written and verbal communication skills. Time Management:
Confident in managing workload and meeting deadlines. Knowledge:
Excellent understanding of services offered: Organic SEO, PPC, Paid Social, and Digital PR. Passion:
Passionate about customer service and delivering the best results. Leadership:
Strong leadership skills, taking ownership and responsibility with clients and team members. Benefits:
Opt-in to enjoy private Bupa health and dental care. 50% off your gym membership. Flexible working schedule with an office rota. Full day off on your birthday. Yearly company trip if company goals are achieved. Interested in Joining?
Send us your CV or take a look at our current openings below, we are always on the lookout for new talent to join our expanding team! Apply for our Account Director position today! #J-18808-Ljbffr
Strategy:
Commensurate with the three-year Business Strategy, you will be able to understand and translate key priorities and values across multiple clients. Client Management:
You will be confidently and independently managing up to 10 concurrent clients, building strong and reliable relationships that add value to the client across our services; Digital PR, Social Media advertising, Organic SEO & Content, and PPC. Innovation:
You will adopt and elevate our brand and values ensuring that our innovative tools are integrated across client propositions. Supporting the Wider Team:
As a Senior member of the department, you are expected to support and nurture the more junior team members, including client communications and overall mentorship. Delivery of Work:
You will be liaising with the wider delivery team to ensure they are delivering what is needed to meet clients’ retainer needs. Building Relationships:
Building good relationships with your clients is a key part of your role, requiring a deep understanding of their needs, business, brand, sector, competitors, and audiences. Identifying Opportunities:
Ensure contracts are renewed and identify opportunities for growth of your accounts, working towards monthly and quarterly sales targets. Teamwork:
You’ll need to be a team player and work with other areas of the business on multi-channel clients, including our sales team. Management:
As an Account Director, you will set an example to both the client services team and the wider delivery team, holding yourself to the highest standards. Fresh Ideas:
Bring fresh ideas to the team to remain at the forefront of the latest digital marketing standards. KPIs:
Work closely with clients to ensure that KPIs and objectives are met throughout the campaign. Accountability:
You are accountable for your duties and any issues that arise with your clients. Trust:
Successful collaboration requires trust and respect for each other, enabling open and honest conversations. Skills and Knowledge:
Problem-Solving:
Skilled in finding solutions to problems presented by clients. Listening:
Essential skill to understand clients’ needs throughout campaigns. Organisation:
Ensure campaigns run smoothly, serving as the key contact for clients. Data Analysis & Reporting:
Confident in analytical skills to interpret Google Analytics data and report on campaign progress. Desirable Experience:
At least five years of account management/client services experience within a digital agency. Team Management:
Evidence of previous experience in directly managing a team. Software:
Experience with CRM tools, Google Analytics, GSuite, and communication channels such as Slack. Communication:
Excellent written and verbal communication skills. Time Management:
Confident in managing workload and meeting deadlines. Knowledge:
Excellent understanding of services offered: Organic SEO, PPC, Paid Social, and Digital PR. Passion:
Passionate about customer service and delivering the best results. Leadership:
Strong leadership skills, taking ownership and responsibility with clients and team members. Benefits:
Opt-in to enjoy private Bupa health and dental care. 50% off your gym membership. Flexible working schedule with an office rota. Full day off on your birthday. Yearly company trip if company goals are achieved. Interested in Joining?
Send us your CV or take a look at our current openings below, we are always on the lookout for new talent to join our expanding team! Apply for our Account Director position today! #J-18808-Ljbffr
