Business Area/Function:
BES – Manufacturing and Industrial
SHEQ Statement:
Position:
Account Director
Qualifications or Required Experience:
Ideally qualified to degree level
Significant experience operating at a senior level delivering contract services
Excellent commercial and financial acumen
Experience of performance related contracts and management systems
PC literate and knowledge of the MS suite i.e. Word, Excel, Powerpoint etc
Good knowledge and experience of Business Assurance systems
Good presentation, influencing and motivation skills, with experience of managing a team
Awareness of soft services
Experience of working in a production environment
General Overview:
The Account Director will be responsible for all contractual obligations, establish effective client relations and continuously improve customer service as well as develop potential business growth. The company is responsible for delivering hard and soft services across the portfolio. The main site is in High Wycombe and some staff are based in Aylesbury. The contract revenue is between £4 and 6M pa with an expected return in margin of 7%.
The Account Director will be expected to identify and exploit opportunities to grow the contracts, utilising functional support and other operational teams where appropriate.
Delivery Responsibilities:
Work with the Sector Director to develop specific objectives in line with the business plan
Develop specific objectives and business plans in line with the contract growth plan
Develop plans to improve direct delivery of services
Assist in creating an expanded bespoke self delivery model of FM Services
Assist in developing Project Services
Assist in developing Energy Services
Deliver and communicate account specific performance objectives and contribute to company objectives by meeting own performance objectives
Operational Responsibilities:
Ensure compliance with all statutory and company procedures across all the functions, Safety, Health, Environmental and Quality (SHEQ)
Monitor, review and demonstrate a process of continuous improvements to H&S and Environmental practices
Monitor, review and demonstrate a process of continuous improvements across all service lines, driving efficiencies and best in class services
Ensure staff are trained and equipped to directly deliver a greater range of services
Provide accurate and punctual monthly reports
Monitor and coordinate resources effectively to achieve the agreed performance KPI’s & SLA’s
Awareness of the potential risks and opportunities arising within the account
Lead the account management team
Liaise with the customer at all levels
Conduct building audits and develop improvement plans as may be necessary
Develop Business Continuity Plan in conjunction with the customer
Develop and review risk register
Customer Responsibilities:
Develop and maintain key stakeholder relationships
Develop and maintain key customer relationships
Agree, monitor and control SLA’s and performance measures for designated service lines
Understand and meet customer requirements, utilising feedback to enhance service delivery
Monitor the performance of sub contractors to ensure optimum effectiveness and fair and consistent attitude in all dealings at all levels
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BES – Manufacturing and Industrial
SHEQ Statement:
Position:
Account Director
Qualifications or Required Experience:
Ideally qualified to degree level
Significant experience operating at a senior level delivering contract services
Excellent commercial and financial acumen
Experience of performance related contracts and management systems
PC literate and knowledge of the MS suite i.e. Word, Excel, Powerpoint etc
Good knowledge and experience of Business Assurance systems
Good presentation, influencing and motivation skills, with experience of managing a team
Awareness of soft services
Experience of working in a production environment
General Overview:
The Account Director will be responsible for all contractual obligations, establish effective client relations and continuously improve customer service as well as develop potential business growth. The company is responsible for delivering hard and soft services across the portfolio. The main site is in High Wycombe and some staff are based in Aylesbury. The contract revenue is between £4 and 6M pa with an expected return in margin of 7%.
The Account Director will be expected to identify and exploit opportunities to grow the contracts, utilising functional support and other operational teams where appropriate.
Delivery Responsibilities:
Work with the Sector Director to develop specific objectives in line with the business plan
Develop specific objectives and business plans in line with the contract growth plan
Develop plans to improve direct delivery of services
Assist in creating an expanded bespoke self delivery model of FM Services
Assist in developing Project Services
Assist in developing Energy Services
Deliver and communicate account specific performance objectives and contribute to company objectives by meeting own performance objectives
Operational Responsibilities:
Ensure compliance with all statutory and company procedures across all the functions, Safety, Health, Environmental and Quality (SHEQ)
Monitor, review and demonstrate a process of continuous improvements to H&S and Environmental practices
Monitor, review and demonstrate a process of continuous improvements across all service lines, driving efficiencies and best in class services
Ensure staff are trained and equipped to directly deliver a greater range of services
Provide accurate and punctual monthly reports
Monitor and coordinate resources effectively to achieve the agreed performance KPI’s & SLA’s
Awareness of the potential risks and opportunities arising within the account
Lead the account management team
Liaise with the customer at all levels
Conduct building audits and develop improvement plans as may be necessary
Develop Business Continuity Plan in conjunction with the customer
Develop and review risk register
Customer Responsibilities:
Develop and maintain key stakeholder relationships
Develop and maintain key customer relationships
Agree, monitor and control SLA’s and performance measures for designated service lines
Understand and meet customer requirements, utilising feedback to enhance service delivery
Monitor the performance of sub contractors to ensure optimum effectiveness and fair and consistent attitude in all dealings at all levels
#J-18808-Ljbffr
