Account Director – Print Management

The Role: Develop and progress the allocated customer accounts to achieve targets set by the company. Manage an effective, efficient and strong team through: Setting objectives in line with both account and company objectives. Measuring performance and providing continuous feedback. Identifying skills gaps, motivating and developing team members to succeed. Understand the basic client contract, its framework, commercials and agreed service levels required and where applicable communicate these to your team. To include: Where applicable set and agree SLA’s and KPI’s. Meet or exceed all contractual SLA’s and KPI’s. Where applicable meet or exceed cost savings as per the client contract. Optimise supply chain by utilising internal resource and best practice. Responsibility for profitability of allotted accounts to their Pod. Map and monitor agreed Ways of Working with clients, and ensure delivery of client SLA’s and KPI’s, and take ownership on behalf of team. Provide all the monthly reports required for the allocated monthly accounts. Ensure team adheres to ‘Best Practice’ policies, utilising the companies systems in adherence to company policies. Work with the company’s finance department to ensure: Invoices are kept up to date and paid on time. Maintain best practice for WIP. Assist with other projects/accounts as and when requested. Travel to various offices throughout the UK for meetings with various clients and/or company as and when required. Team leadership towards company policies, procedures and best practice. Undertake Interim and Full appraisal process for team members. Take ownership (along with AD’s) for ‘Best Practice, procedures and update in conjunction with CSD. Aid and assist new client transitions, and lead account management and account servicing aspects of transition. Requirements: Demonstrates good inter-personal relationships. Previous team management skills. Strong experience of account management and demonstrable administration skills. Be presentable and representative of the Company’s image at all times. Strong industry knowledge, including market trends, competitor analysis, and latest developments in technology. Management of significant spend and strategic accounts. Negotiation skills up to and including managing director level. Communicate clearly at all levels both written and orally. Strong Leadership skills with the ability to clearly articulate at times of conflict. Convey a positive ‘can do’ attitude to clients, team and peers. Champion a flexible working approach for team management and client engagement in order to achieve strategic objectives. To understand, analyse and translate complex business and client centric information to enable the business to respond to best strategic and commercial advantage. Ensure that the team operate within legal regulations and standards and complies with all company policies and procedures. Experience of budgetary responsibility including reconciliation and reporting. Challenges status quo to drive operational improvement.

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