The Account Executive will be responsible for working closely with our clients, suppliers, and internal contacts, delivering services professionally, to specifications, and on time in line with SLA’s.
As the Account Executive, you will manage projects and liaise with suppliers and clients, delivering excellent customer service while fulfilling day-to-day requirements. You will coordinate the production process and process orders in line with the client brief and expectations.
This is a fast-paced role dealing with a variety of FMCG marketing print projects. You will be required to build and develop relationships with key stakeholders while primarily delivering excellent customer service.
Key Responsibilities
Provide technical input and advice on print, POS, and Branded Merch/Promo projects as required. Take briefs from the client, including full specification details and deadline dates, and manage from start to finish. Suggest alternative options and innovations where possible. Share and reapply opportunities for harmonization across own client account markets and colleague teams in the region. Produce detailed specifications for internal and external clients based on client knowledge. Brief suppliers on client requirements. Deliver a high level of customer service. Monitor projects to ensure they are delivered to specification and on time. Ensure activity is recorded using the designated company tools. Maintain a full understanding of the broad range of HH’s services and work closely with internal departments to provide the client with digital services that complement their print. Implement new methods and procedures as required. Work as a team to help deliver contractual requirements, prepare presentations, and complete necessary account admin and reporting. Ensure invoicing procedures are followed. Able to attend meetings away from the client site as required. Press passing when required and often out of normal working hours. Deliver services to meet and exceed contracted SLA’s. Ensure compliance with Regulatory and Company policies. Knowledge, Skills + Experience
Experience working within a client services environment directly engaging with clients. Numerate with a strong commercial understanding. Ability to manage multiple projects simultaneously. Strong time management and prioritization skills. Experience of finding solutions. We thank all applicants in advance for their interest in this position. HH Global is an equal opportunities employer and welcomes all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law. We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format or require any assistance, please reach out to HR.EMEA@hhglobal.com. Please note that we carry out a variety of pre-employment background checks, which are appropriate for the country that you are based in. These may include some of the following: employment history, right to work, identity, and validity of professional qualifications (if applicable) checks. In some countries, criminal background, sanction file, and/or CIFAS checks may apply. If you have any questions relating to this, please reach out to HR.EMEA@hhglobal.com in the first instance.
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Provide technical input and advice on print, POS, and Branded Merch/Promo projects as required. Take briefs from the client, including full specification details and deadline dates, and manage from start to finish. Suggest alternative options and innovations where possible. Share and reapply opportunities for harmonization across own client account markets and colleague teams in the region. Produce detailed specifications for internal and external clients based on client knowledge. Brief suppliers on client requirements. Deliver a high level of customer service. Monitor projects to ensure they are delivered to specification and on time. Ensure activity is recorded using the designated company tools. Maintain a full understanding of the broad range of HH’s services and work closely with internal departments to provide the client with digital services that complement their print. Implement new methods and procedures as required. Work as a team to help deliver contractual requirements, prepare presentations, and complete necessary account admin and reporting. Ensure invoicing procedures are followed. Able to attend meetings away from the client site as required. Press passing when required and often out of normal working hours. Deliver services to meet and exceed contracted SLA’s. Ensure compliance with Regulatory and Company policies. Knowledge, Skills + Experience
Experience working within a client services environment directly engaging with clients. Numerate with a strong commercial understanding. Ability to manage multiple projects simultaneously. Strong time management and prioritization skills. Experience of finding solutions. We thank all applicants in advance for their interest in this position. HH Global is an equal opportunities employer and welcomes all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law. We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format or require any assistance, please reach out to HR.EMEA@hhglobal.com. Please note that we carry out a variety of pre-employment background checks, which are appropriate for the country that you are based in. These may include some of the following: employment history, right to work, identity, and validity of professional qualifications (if applicable) checks. In some countries, criminal background, sanction file, and/or CIFAS checks may apply. If you have any questions relating to this, please reach out to HR.EMEA@hhglobal.com in the first instance.
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