The Global Natural Resources team is growing! We are a dynamic and rapidly growing team, at the forefront of the natural resources sector. Our team comprises Oil, Gas & Chemicals, Power & Utilities, Mining & Metals, and Renewables. We are committed to innovation, sustainability, and excellence in all our ventures. We believe in fostering a diverse and inclusive workplace where talent from all backgrounds can thrive.
The Role
Responsible for a portfolio of clients supporting Account Leads in retaining and servicing clients and with prospects. Will support and develop client and WTW relationships and grow portfolio within the business unit, as part of the team you will:
Liaise with clients and develop strong relationships, with degree of interaction scoped out between Account Executive and Team Leader.
Work closely and maintain working relationships with key market contacts (and the Broking Team) as required.
Lead and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures, and service standards.
Liaison with Natural Resources Gateway team members.
Manage revenue ensuring income figures on their accounts are accurately reported on the Revenue Analysis and Forecasting Tool (RAFT) via the RAFT Updater and in CRM Dynamics Sales Hub for prospects with the nominated CRM Updaters (in close co-operation with Growth Leaders and/or sales and strategy focussed colleagues as appropriate) including budgeting and collection of engineering fees.
Adherence to and accountability for:
ensure adherence to all work practices such as Client Excellence Model (CEM) Contract Builder, Fair Market Appraisal, Document Management System. key operational metrics such as Business Quality Management (BQM). completion of all compulsory training and Continuing Professional Development (CPD) hours.
Manage Stakeholders across WTW including but not limited to WTW Network offices, Natural Resources locations globally. Qualifications
The Requirements Ability to deliver high levels of client service. Ability to build effective relationships, at all levels, with clients, prospects, associates, insurers, and external specialists. Ability to represent the practice and WTW with integrity and credibility. Excellent communication, negotiation and influencing skills, articulate. Willingness of working with and adhering to processes and systems to support client service delivery. Ability and willingness to learn. Time management. Background within the Insurance Industry or a relevant qualification is desirable. Study towards and willingness to complete Certificate CII is desirable. Proficiency in Microsoft Word, PowerPoint, and Excel. Our work style: At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a hybrid style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and WTW offers flexible working opportunities and part-time working. What can we offer you? As an industry leader, we offer a competitive salary and an excellent benefits package including pension, life insurance, medical insurance, eye care voucher and flexible benefits including critical illness cover, dental cover and many other options. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. Job Info
Job Identification 202408666 Job Category Client Relationship Management Posting Date 01/14/2025, 03:26 PM Locations Ipswich, Suffolk, United Kingdom London, London, United Kingdom
#J-18808-Ljbffr
ensure adherence to all work practices such as Client Excellence Model (CEM) Contract Builder, Fair Market Appraisal, Document Management System. key operational metrics such as Business Quality Management (BQM). completion of all compulsory training and Continuing Professional Development (CPD) hours.
Manage Stakeholders across WTW including but not limited to WTW Network offices, Natural Resources locations globally. Qualifications
The Requirements Ability to deliver high levels of client service. Ability to build effective relationships, at all levels, with clients, prospects, associates, insurers, and external specialists. Ability to represent the practice and WTW with integrity and credibility. Excellent communication, negotiation and influencing skills, articulate. Willingness of working with and adhering to processes and systems to support client service delivery. Ability and willingness to learn. Time management. Background within the Insurance Industry or a relevant qualification is desirable. Study towards and willingness to complete Certificate CII is desirable. Proficiency in Microsoft Word, PowerPoint, and Excel. Our work style: At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a hybrid style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and WTW offers flexible working opportunities and part-time working. What can we offer you? As an industry leader, we offer a competitive salary and an excellent benefits package including pension, life insurance, medical insurance, eye care voucher and flexible benefits including critical illness cover, dental cover and many other options. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. Job Info
Job Identification 202408666 Job Category Client Relationship Management Posting Date 01/14/2025, 03:26 PM Locations Ipswich, Suffolk, United Kingdom London, London, United Kingdom
#J-18808-Ljbffr
