We're looking for an Account Manager to join our Christchurch Team!
As an Account Manager, you will provide strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. You will manage all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
Location:
Christchurch UK
Benefits:
Paid Time Off | Retirement with Employer Match | Health and Wellness Benefits | Learning and Development Opportunities | Competitive Pay | Bonus Scheme | Recognition | Employee Stock Purchase Plan | Inclusive & Supportive Culture
Your Challenge:
Analyze operational processes, escalation procedures, and perform training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. Develop customer service department procedures. Liaise between customers and manufacturing, sales, field service, order processing, and accounting to resolve status, production, delivery, and billing inquiries. Review warranty claims. Develop and manage return materials authorization (RMA) processes to ensure customer returns, exchanges, service, and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. Select, develop, and evaluate personnel to ensure the efficient operation of the function. Manage export Trade Compliance and Release Certification. Control forecasts, line of balance, order loading, contract reviewing, pricing, and quoting.
What You Bring:
Educated to degree level. Oral and written communication skills with knowledge of MS Office. Organization and presentation skills. 4-6 years of experience in a similar role.
About Us:
With over 50 years of experience in aviation technology, Curtiss-Wright's industrial Division is continuing the legacy of flight innovation, providing critical components on a variety of commercial, defense, and industrial platforms. We're a dynamic and innovative team committed to excellence in all aspects of our work.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request. #J-18808-Ljbffr
As an Account Manager, you will provide strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. You will manage all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
Location:
Christchurch UK
Benefits:
Paid Time Off | Retirement with Employer Match | Health and Wellness Benefits | Learning and Development Opportunities | Competitive Pay | Bonus Scheme | Recognition | Employee Stock Purchase Plan | Inclusive & Supportive Culture
Your Challenge:
Analyze operational processes, escalation procedures, and perform training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. Develop customer service department procedures. Liaise between customers and manufacturing, sales, field service, order processing, and accounting to resolve status, production, delivery, and billing inquiries. Review warranty claims. Develop and manage return materials authorization (RMA) processes to ensure customer returns, exchanges, service, and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. Select, develop, and evaluate personnel to ensure the efficient operation of the function. Manage export Trade Compliance and Release Certification. Control forecasts, line of balance, order loading, contract reviewing, pricing, and quoting.
What You Bring:
Educated to degree level. Oral and written communication skills with knowledge of MS Office. Organization and presentation skills. 4-6 years of experience in a similar role.
About Us:
With over 50 years of experience in aviation technology, Curtiss-Wright's industrial Division is continuing the legacy of flight innovation, providing critical components on a variety of commercial, defense, and industrial platforms. We're a dynamic and innovative team committed to excellence in all aspects of our work.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request. #J-18808-Ljbffr
