Account Manager – Drive Success, Build Relationships, and Make an Impact!
Looking for a role where you can truly make a difference? As an Account Manager at Biffa, you'll be at the heart of managing relationships with our corporate clients, driving growth, ensuring customer satisfaction, and keeping everything running like clockwork.
Location
– Hybrid/remote (ideally midlands based). Hours
- Monday to Friday, 8:30-5:00. 1 day in a local office and the rest remote, however this can change on occasion. While this is advertised externally as an Account Manager, internally this role transitions to a Compliance Manager. A quick look at the role. The Compliance Manager will be responsible for providing technical support and guidance to our customers on producer compliance areas such as Waste Electrical and Electronic Equipment (WEEE), Packaging, Extended Producer Responsibility (EPR), and Plastic Packaging Tax (PPT). Your core responsibilities. Member communication and account management of key clients. Provide guidance, knowledge, and support on technical queries regarding Extended Producer Responsibility (EPR) including Waste Electrical and Electronic Equipment (WEEE), Packaging, and Plastic Packaging Tax (PPT). Manage your audit schedule and ensure you achieve targets set and follow the process to ensure all audits are documented and actions taken. Responsible for recruitment and retention of compliance customers. Provide first line support to members and internal departments. Stay up to date on legislation changes. Ensure compliance with all QA procedures in line with job tasks. Support through compliance submission periods. Our essential requirements. Advantageous to have knowledge of Waste Electrical and Electronic Equipment (WEEE), Packaging, Extended Producer Responsibility (EPR), Plastic Packaging Tax, and its practical application. Excellent customer service and account management skills. And here’s why you’ll love it at Biffa. Ongoing career development, training, and coaching – Because if you don’t grow, we don’t grow. Competitive salary. Generous pension scheme. Retail and leisure discounts. Holiday and travel discounts. Life cover. About Biffa - At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it, or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. Dedicated to Diversity Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives, and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers, and stakeholders. This is why you’ll find us championing diversity, equity, and inclusion at every turn.
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– Hybrid/remote (ideally midlands based). Hours
- Monday to Friday, 8:30-5:00. 1 day in a local office and the rest remote, however this can change on occasion. While this is advertised externally as an Account Manager, internally this role transitions to a Compliance Manager. A quick look at the role. The Compliance Manager will be responsible for providing technical support and guidance to our customers on producer compliance areas such as Waste Electrical and Electronic Equipment (WEEE), Packaging, Extended Producer Responsibility (EPR), and Plastic Packaging Tax (PPT). Your core responsibilities. Member communication and account management of key clients. Provide guidance, knowledge, and support on technical queries regarding Extended Producer Responsibility (EPR) including Waste Electrical and Electronic Equipment (WEEE), Packaging, and Plastic Packaging Tax (PPT). Manage your audit schedule and ensure you achieve targets set and follow the process to ensure all audits are documented and actions taken. Responsible for recruitment and retention of compliance customers. Provide first line support to members and internal departments. Stay up to date on legislation changes. Ensure compliance with all QA procedures in line with job tasks. Support through compliance submission periods. Our essential requirements. Advantageous to have knowledge of Waste Electrical and Electronic Equipment (WEEE), Packaging, Extended Producer Responsibility (EPR), Plastic Packaging Tax, and its practical application. Excellent customer service and account management skills. And here’s why you’ll love it at Biffa. Ongoing career development, training, and coaching – Because if you don’t grow, we don’t grow. Competitive salary. Generous pension scheme. Retail and leisure discounts. Holiday and travel discounts. Life cover. About Biffa - At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it, or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. Dedicated to Diversity Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives, and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers, and stakeholders. This is why you’ll find us championing diversity, equity, and inclusion at every turn.
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