At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career while helping others along the way, come join the Broadridge team. The Account Manager will focus on retaining 100% of the client base and developing account plans based on a cross-Broadridge understanding of the client as well as identifying opportunities to drive new sales opportunities. The individual in this role must have strong leadership and influencing skills and must partner closely with and look to influence business leaders and key decision makers both internal and with our clients' organizations. Negotiation & communication skills and the ability to work successfully in a fast-paced environment are critical to this individual’s success.
Responsibilities
Client Relationship Management
Establish and maintain relationships with senior client executives Cultivate relationships at a higher level than exist today Build and foster additional relationships across all areas of the firm (Operations, IT, compliance, risk, etc. across all products traded) Solidify existing relationship Meet with client's senior management team on a regular basis to understand their business needs and to provide BR updates on our strategic initiatives Ensure Broadridge is an integral part of any business decision Communicate changes in the business environment at either the client or Broadridge to management at all levels where appropriate Draft thorough client profiles for all accounts Publish trip reports in a timely manner Prepare / execute annual client strategic plans Escalation on Client Projects Visit clients on a regular basis to address all open projects, etc. Product Sales (Value Added Products - VAP's)
Identify and close additional revenue opportunities within existing client base Introduce new products and services to existing clients to increase their operational efficiency Work with sales to produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline) Conduct and coordinate product presentations when/where necessary Working with sales, negotiate pricing on product sales Finalize all the appropriate documents in conjunction with Legal and Finance Consultancy and Product Development Sales (Event-based)
Identify and close additional revenue opportunities within existing client base for consultancy and product development sales Maintain CRM system to reflect sales pipeline Working with sales, negotiate pricing on such sales Finalize all the appropriate documents in conjunction with Legal and Finance Contract Negotiations
Renew all existing client agreements (prior to existing contract end date) Conduct and coordinate negotiations on contract terms and conditions Work with Finance and Legal on preparation of all pricing proposals and legal documents Prepare and negotiate Service Level Agreements Client Management
Understand Client Business initiatives and agree action plan (may be part of strategic plan) Liaise with Client Services (Support Teams, Professional Services and Project Management) Work with Product and Marketing teams to coordinate Client attendance at industry events, product updates and client focus groups Contribute to the Client Satisfaction Surveys process
Work with Client Service Management team to review survey results with the client Contribute to action plans / Review action plans with client where applicable Monitor performance and update plan to ensure all tasks have been accomplished Client Services
Review services w/ client on a monthly basis, where appropriate Contribute to action plans (part of survey action plans) to remedy poor performing areas with updates monthly on current status Qualifications
Degree-level Have a minimum of 5 years of Account Management experience within the Financial Services Industry (buy-side) Have a strong understanding of the buy-side market and associated workflows Have the ability to build trusting relationships Be able to communicate and influence Exceed client expectations This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote. We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
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Client Relationship Management
Establish and maintain relationships with senior client executives Cultivate relationships at a higher level than exist today Build and foster additional relationships across all areas of the firm (Operations, IT, compliance, risk, etc. across all products traded) Solidify existing relationship Meet with client's senior management team on a regular basis to understand their business needs and to provide BR updates on our strategic initiatives Ensure Broadridge is an integral part of any business decision Communicate changes in the business environment at either the client or Broadridge to management at all levels where appropriate Draft thorough client profiles for all accounts Publish trip reports in a timely manner Prepare / execute annual client strategic plans Escalation on Client Projects Visit clients on a regular basis to address all open projects, etc. Product Sales (Value Added Products - VAP's)
Identify and close additional revenue opportunities within existing client base Introduce new products and services to existing clients to increase their operational efficiency Work with sales to produce and maintain a product sales pipeline (updated at least monthly according to agreed timeline) Conduct and coordinate product presentations when/where necessary Working with sales, negotiate pricing on product sales Finalize all the appropriate documents in conjunction with Legal and Finance Consultancy and Product Development Sales (Event-based)
Identify and close additional revenue opportunities within existing client base for consultancy and product development sales Maintain CRM system to reflect sales pipeline Working with sales, negotiate pricing on such sales Finalize all the appropriate documents in conjunction with Legal and Finance Contract Negotiations
Renew all existing client agreements (prior to existing contract end date) Conduct and coordinate negotiations on contract terms and conditions Work with Finance and Legal on preparation of all pricing proposals and legal documents Prepare and negotiate Service Level Agreements Client Management
Understand Client Business initiatives and agree action plan (may be part of strategic plan) Liaise with Client Services (Support Teams, Professional Services and Project Management) Work with Product and Marketing teams to coordinate Client attendance at industry events, product updates and client focus groups Contribute to the Client Satisfaction Surveys process
Work with Client Service Management team to review survey results with the client Contribute to action plans / Review action plans with client where applicable Monitor performance and update plan to ensure all tasks have been accomplished Client Services
Review services w/ client on a monthly basis, where appropriate Contribute to action plans (part of survey action plans) to remedy poor performing areas with updates monthly on current status Qualifications
Degree-level Have a minimum of 5 years of Account Management experience within the Financial Services Industry (buy-side) Have a strong understanding of the buy-side market and associated workflows Have the ability to build trusting relationships Be able to communicate and influence Exceed client expectations This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote. We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
#J-18808-Ljbffr
