Account Manager – International E-commerce Parcels

Account Manager - Colnbrook - Up to 35,000 plus Car allowance Job Summary: We are looking for a driven and results-oriented Account Manager to join our client's expanding sales team based in Colnbrook, UK. In this role, you will be responsible for managing and growing an existing portfolio of accounts and building relationships with e-commerce companies requiring international parcel delivery solutions. Your focus will be on driving revenue growth by adopting a consultative selling approach that prioritizes understanding client needs and providing tailored solutions. Benefits: Competitive salary: 30,000 - 35,000 per annum Commission: Generous commission structure based on growing an existing portfolio New business commission: 2% of monthly billed revenue Car allowance: 5,000 per annum (mileage reclaim or fuel card) Private medical care: Comprehensive health insurance plan Pension scheme: Company-matched contributions Key Responsibilities: Account Management: Establish and develop key strategic business relationships across multiple levels, providing exceptional service including sales, advice, and consultation to a portfolio worth 350k+ Conduct in-depth needs analysis to understand clients' international shipping requirements, challenges, and growth objectives Continuously improve customer services and support, including providing detailed analysis for key members within the portfolio and personally understanding client needs Provide value-added services through audits on communication paths and identifying new stakeholders, decision-makers, and areas of improvement Negotiate and close deals that align with both client expectations and company revenue targets Manage projects to ensure schedules and service targets are achieved, minimizing potential risks to clients Complete all customer renewals and uplifts, securing agreement from customers on rate increases Build and maintain long-lasting relationships with key client stakeholders Act as a trusted advisor, providing ongoing support to ensure client satisfaction Proactively identify opportunities to expand service offerings and grow existing accounts Team Collaboration: Collaborate with internal teams (operations, customer service, etc.) to ensure smooth onboarding and continuous support for new clients Contribute to sales strategies and initiatives Share market intelligence and best practices with the sales team Sales Performance: Achieve and exceed quarterly and annual sales targets Maintain accurate records of sales activities and client interactions in the CRM system Provide regular updates and reports on sales performance to management Qualifications and Experience: Proven track record in account management, with a focus on growing and developing customer accounts Experience in selling international shipping, logistics, or e-commerce solutions is highly desirable Understanding of Incoterms and their application in international e-commerce shipments Strong understanding of the e-commerce industry and international trade dynamics Excellent communication, presentation, and interpersonal skills Ability to build rapport and establish credibility with clients at all levels Highly motivated, self-directed, and results-oriented with a strong work ethic Proficiency in CRM software and Microsoft Office Suite

#J-18808-Ljbffr