Location:
Luton, UK Job Purpose: Understand the unique needs of our clients, leverage RiM IT offerings, and identify opportunities to upsell and provide tailored solutions that drive value for both the client and the company. The IT Account Manager is responsible for managing their own P&L, ensuring customer satisfaction, and laying the groundwork for future growth into an Account Manager position for larger accounts. Serve as the primary advocate for the customer, ensuring their needs and expectations are consistently met. Responsibilities: Develop and maintain strong, long-lasting relationships with assigned clients. Act as the primary point of contact for client queries and issues, ensuring timely and effective resolution. Understand clients’ business models, goals, and challenges to offer tailored IT solutions. Responsibility for the overall performance of the inflight IT account, including financial, operational, and customer satisfaction metrics. Own and manage the P&L for assigned accounts, ensuring profitability and growth. Collaborate with Regional Managers to align account strategies with broader company financial goals. Develop and implement strategic plans to achieve business objectives. Analyze data and reports to adjust strategies and optimize profits. Approve major operational changes, initiatives, and expenses related to inflight IT. Deeply understand the client’s business needs and how RiM’s IT solutions can address these needs. Conduct regular meetings with clients to review performance, identify opportunities, and provide strategic guidance. Drive customer satisfaction, monitoring CSAT scores and implement actionable feedback. Analyze market data and client feedback to identify opportunities for innovation and improvement. Identify and create opportunities for upselling and cross-selling within existing accounts. Collaborate with internal teams to develop custom solutions that meet client needs and drive revenue growth. Work closely with the Head of Account Manager and other internal teams (e.g., IT, Account Manager) to ensure client needs are met. Provide feedback on product offerings and contribute to the development of new features or solutions. Participate in training programs to develop the skills necessary for promotion to Account Manager roles. Assist in mentoring junior team members as needed. Oversee all projects for assigned accounts, ensuring they are delivered on time, within scope, and within budget. Collaborate with the Regional Manager to create and present business cases to internal stakeholders. Knowledge and Experience: Bachelor’s degree in Business, IT, or related field. 3+ years of experience in customer success, account management, or a related role within the IT industry. Strong understanding of IT products and services, particularly within the inflight retail sector. Excellent communication, negotiation, and interpersonal skills. Proven ability to manage multiple accounts simultaneously while maintaining a high level of attention to detail. Financial acumen with experience managing P&L statements. Ability to work collaboratively across departments. 2+ years of team leadership experience. Competencies & Skills: Strong client relationship management skills. Excellent strategic planning and business development abilities. Proficiency in financial management and P&L oversight. Strong collaboration and communication skills. Proactive approach to problem-solving and innovation. Ability to analyze market trends and data. Strong leadership and team management abilities. Ethical and demonstrates integrity in all business dealings.
#J-18808-Ljbffr
Luton, UK Job Purpose: Understand the unique needs of our clients, leverage RiM IT offerings, and identify opportunities to upsell and provide tailored solutions that drive value for both the client and the company. The IT Account Manager is responsible for managing their own P&L, ensuring customer satisfaction, and laying the groundwork for future growth into an Account Manager position for larger accounts. Serve as the primary advocate for the customer, ensuring their needs and expectations are consistently met. Responsibilities: Develop and maintain strong, long-lasting relationships with assigned clients. Act as the primary point of contact for client queries and issues, ensuring timely and effective resolution. Understand clients’ business models, goals, and challenges to offer tailored IT solutions. Responsibility for the overall performance of the inflight IT account, including financial, operational, and customer satisfaction metrics. Own and manage the P&L for assigned accounts, ensuring profitability and growth. Collaborate with Regional Managers to align account strategies with broader company financial goals. Develop and implement strategic plans to achieve business objectives. Analyze data and reports to adjust strategies and optimize profits. Approve major operational changes, initiatives, and expenses related to inflight IT. Deeply understand the client’s business needs and how RiM’s IT solutions can address these needs. Conduct regular meetings with clients to review performance, identify opportunities, and provide strategic guidance. Drive customer satisfaction, monitoring CSAT scores and implement actionable feedback. Analyze market data and client feedback to identify opportunities for innovation and improvement. Identify and create opportunities for upselling and cross-selling within existing accounts. Collaborate with internal teams to develop custom solutions that meet client needs and drive revenue growth. Work closely with the Head of Account Manager and other internal teams (e.g., IT, Account Manager) to ensure client needs are met. Provide feedback on product offerings and contribute to the development of new features or solutions. Participate in training programs to develop the skills necessary for promotion to Account Manager roles. Assist in mentoring junior team members as needed. Oversee all projects for assigned accounts, ensuring they are delivered on time, within scope, and within budget. Collaborate with the Regional Manager to create and present business cases to internal stakeholders. Knowledge and Experience: Bachelor’s degree in Business, IT, or related field. 3+ years of experience in customer success, account management, or a related role within the IT industry. Strong understanding of IT products and services, particularly within the inflight retail sector. Excellent communication, negotiation, and interpersonal skills. Proven ability to manage multiple accounts simultaneously while maintaining a high level of attention to detail. Financial acumen with experience managing P&L statements. Ability to work collaboratively across departments. 2+ years of team leadership experience. Competencies & Skills: Strong client relationship management skills. Excellent strategic planning and business development abilities. Proficiency in financial management and P&L oversight. Strong collaboration and communication skills. Proactive approach to problem-solving and innovation. Ability to analyze market trends and data. Strong leadership and team management abilities. Ethical and demonstrates integrity in all business dealings.
#J-18808-Ljbffr
