Account Manager
Department:
Retail Partnerships Employment Type:
Full Time Location:
London
Description
You’ll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments – from Data and Insight to Product Management. Responsibilities include managing client relationships, delivering strategic campaigns to drive profitable incremental sales to retailers, managing data insight projects, and presenting on retailer performance to clients across a range of retail sectors.
Key Responsibilities
Client Relationship Management
Build strong relationships with household brands and deliver an exciting product; Card Linked Offers (CLO). Build a small portfolio of your own key accounts ensuring their needs are met while providing support with your Partnership Lead on top tier accounts. Serve as the primary point of contact for assigned clients, building and maintaining strong long-lasting relationships. Understand client business objectives, needs, and challenges to provide tailored solutions and support.
Onboarding and Implementation
Manage the onboarding process for new clients ensuring a smooth transition and successful implementation of product and services.
Strategic Planning and Growth
Develop and execute strategic account plans to achieve client objectives and drive business growth. Identify opportunities for upselling and cross-selling additional products and services to existing clients.
Performance Monitoring and Reporting
Monitor and analyze account performance providing regular reports on progress, challenges, and opportunities. Conduct regular reviews with clients to ensure their needs are being met and to address any concerns.
Contract Management
Manage contract renewals and negotiations ensuring all terms are met and clients are informed of any changes. Ensure contracts are up to date and accurately reflect the terms agreed upon with clients.
Issue Resolution
Address and resolve any client issues or complaints quickly and effectively. Proactively identify potential problems and implement solutions to prevent them.
Market and Industry Knowledge
Stay informed about industry trends, market conditions, and competitors to provide clients with relevant insights and advice. Have a great understanding of the advertising, loyalty, performance marketing, and digital media space.
Cross Team Support
Provide support with key tasks such as management of customer queries or forecasting for the wider team. Execute on recurring tasks such as weekly reporting or quarterly insights for a wider range of retail clients.
Skills Knowledge and Expertise
Account management experience, with a history of exceeding lead targets. Strong communication skills via phone and email. Proven creative problem-solving approach and strong analytical skills. Strong desire and ability to move up within a sales organization. Proficiency with CRM software. Solid understanding of the advertising, loyalty, performance marketing, and digital media space. A motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunities. A convincing and influential communicator. Bright, quick thinking, and self-confident. Tight organizational and time management skills. Great business sense and the ability to work to budgets. Great team player. Energy and passion for the digital marketing space. Sociable and trustworthy. Excellent written and spoken English.
Benefits
Annual Leave: 25 days + bank holidays. Company holiday: 3 additional days off between Christmas & New Years. Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent). Flexible working options: we are operating a hybrid working model with 3 days a week from the office. Pension: Hargreaves Lansdown – 6% matched contribution. Employee share scheme. Generous family-friendly cover. Private healthcare - Bupa. Income protection. Critical illness cover. Life insurance cover. Dental cover. Optical cover. Yulife app for access to employee wellbeing and discounts. Perks at Work, cashback/discount shopping site. Employee referral scheme. Salary sacrifice program which includes cycle to work scheme, electric car scheme, and season ticket loans. Volunteering program. Company events i.e. Christmas party, all-company event, and other social/hosted events during the year (we have an active social committee!). Team socials.
#J-18808-Ljbffr
Department:
Retail Partnerships Employment Type:
Full Time Location:
London
Description
You’ll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments – from Data and Insight to Product Management. Responsibilities include managing client relationships, delivering strategic campaigns to drive profitable incremental sales to retailers, managing data insight projects, and presenting on retailer performance to clients across a range of retail sectors.
Key Responsibilities
Client Relationship Management
Build strong relationships with household brands and deliver an exciting product; Card Linked Offers (CLO). Build a small portfolio of your own key accounts ensuring their needs are met while providing support with your Partnership Lead on top tier accounts. Serve as the primary point of contact for assigned clients, building and maintaining strong long-lasting relationships. Understand client business objectives, needs, and challenges to provide tailored solutions and support.
Onboarding and Implementation
Manage the onboarding process for new clients ensuring a smooth transition and successful implementation of product and services.
Strategic Planning and Growth
Develop and execute strategic account plans to achieve client objectives and drive business growth. Identify opportunities for upselling and cross-selling additional products and services to existing clients.
Performance Monitoring and Reporting
Monitor and analyze account performance providing regular reports on progress, challenges, and opportunities. Conduct regular reviews with clients to ensure their needs are being met and to address any concerns.
Contract Management
Manage contract renewals and negotiations ensuring all terms are met and clients are informed of any changes. Ensure contracts are up to date and accurately reflect the terms agreed upon with clients.
Issue Resolution
Address and resolve any client issues or complaints quickly and effectively. Proactively identify potential problems and implement solutions to prevent them.
Market and Industry Knowledge
Stay informed about industry trends, market conditions, and competitors to provide clients with relevant insights and advice. Have a great understanding of the advertising, loyalty, performance marketing, and digital media space.
Cross Team Support
Provide support with key tasks such as management of customer queries or forecasting for the wider team. Execute on recurring tasks such as weekly reporting or quarterly insights for a wider range of retail clients.
Skills Knowledge and Expertise
Account management experience, with a history of exceeding lead targets. Strong communication skills via phone and email. Proven creative problem-solving approach and strong analytical skills. Strong desire and ability to move up within a sales organization. Proficiency with CRM software. Solid understanding of the advertising, loyalty, performance marketing, and digital media space. A motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunities. A convincing and influential communicator. Bright, quick thinking, and self-confident. Tight organizational and time management skills. Great business sense and the ability to work to budgets. Great team player. Energy and passion for the digital marketing space. Sociable and trustworthy. Excellent written and spoken English.
Benefits
Annual Leave: 25 days + bank holidays. Company holiday: 3 additional days off between Christmas & New Years. Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent). Flexible working options: we are operating a hybrid working model with 3 days a week from the office. Pension: Hargreaves Lansdown – 6% matched contribution. Employee share scheme. Generous family-friendly cover. Private healthcare - Bupa. Income protection. Critical illness cover. Life insurance cover. Dental cover. Optical cover. Yulife app for access to employee wellbeing and discounts. Perks at Work, cashback/discount shopping site. Employee referral scheme. Salary sacrifice program which includes cycle to work scheme, electric car scheme, and season ticket loans. Volunteering program. Company events i.e. Christmas party, all-company event, and other social/hosted events during the year (we have an active social committee!). Team socials.
#J-18808-Ljbffr
