It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.
Reporting to the Sales Support Manager, you will be responsible for supporting the B2B Account Managers in the growth of our B2B Key Account Customers. A significant part of the role will be to proactively contact our customers to drive the success of B2B Key Accounts in multiple outbound campaigns, whilst ensuring that our customers receive the highest level of service they expect from Screwfix through proactive and regular planned contact.
We believe that a hybrid, flexible working approach offers you – and your colleagues – the best of both worlds. Face-to-face collaboration is an integral part of our warm, friendly culture, so you’ll work from our head office three days a week, working flexibly around our core working hours of 10am-3pm. Beyond that, how, when and where you work is up to you. With a subsidised canteen, free parking and a comfortable, relaxed environment, we’ve worked hard to build an office you’ll want to work in.
Key Responsibilities:
Being a centralised point of support for our Account Managers to support with admin activity. Calling newly set up Key Account customers to provide information about our Screwfix proposition and to identify any up-and-coming opportunities. Deliver targeted call campaigns to drive sales growth, lead generation, and reverse down spend by gathering insight from our Key Account customers. Be a point of contact for our Key Account customers, building effective relationships, offering support and resolution for a variety of complex customer queries. Take ownership of escalated customer queries and use commercial judgement and seek advice where appropriate to maintain positive professional relationships whilst considering the needs of the business. Work with our credit provider to deliver support to our customers, including debt management, loss prevention and card administration. Produce reports from our CRM to our key account customers. Manage and maintain the setup of new customers and leavers within our CRM platform, to ensure our key accounts records are being kept up to date, and our customers are receiving the right discount/rebate. Liaise and work with various stakeholders both internally and externally. Minimum Requirements:
Experience in relationship building using a variety of different platforms including phone and email. Using natural conversational skills to enhance sales opportunities by listening and understanding customer needs. Proven ability in problem solving, taking responsibility to achieve positive solutions which suit both the customer and the business. Sales oriented - tenacious, positive, motivated and target driven. Flexible & adaptable - skilled at managing own workloads and working on your own initiative. Able to multi-task and work in a fast-paced environment, whilst being open to changing direction to suit business needs. Commitment to results – Focused on your targets and the ability to overcome any obstacles that may arise. A proven background in customer sales and service in B2B. What’s in it for me?
You do your best when you feel your best, so we’ve chosen benefits that truly matter and support your wellbeing. Subsidised canteen:
We offer a great selection of hot and cold food at our subsidised canteen, as well as a warm, inviting place for you to eat. Free parking:
No one wants to spend their mornings circling around the car park. There’ll always be a free spot for you and your car. Parental leave policy:
We offer Enhanced Family Leave for our UK and ROI based colleagues. Other Benefits:
Award-Winning Pension Scheme 20% Discounts at Screwfix & B&Q, plus discounts at other High-Street Retailers Award-Winning Apprenticeship Schemes MyGym discounts Cycle-to-Work Scheme Enhanced Family leave Retail Trust counselling services Life cover Sustainability at Screwfix
We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. Inclusivity at Screwfix
We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. We believe in equity for all. Please let us know at
careers@screwfix.com
if you need any additional support or adjustments when it comes to your application. #LI-Hybrid
#J-18808-Ljbffr
Being a centralised point of support for our Account Managers to support with admin activity. Calling newly set up Key Account customers to provide information about our Screwfix proposition and to identify any up-and-coming opportunities. Deliver targeted call campaigns to drive sales growth, lead generation, and reverse down spend by gathering insight from our Key Account customers. Be a point of contact for our Key Account customers, building effective relationships, offering support and resolution for a variety of complex customer queries. Take ownership of escalated customer queries and use commercial judgement and seek advice where appropriate to maintain positive professional relationships whilst considering the needs of the business. Work with our credit provider to deliver support to our customers, including debt management, loss prevention and card administration. Produce reports from our CRM to our key account customers. Manage and maintain the setup of new customers and leavers within our CRM platform, to ensure our key accounts records are being kept up to date, and our customers are receiving the right discount/rebate. Liaise and work with various stakeholders both internally and externally. Minimum Requirements:
Experience in relationship building using a variety of different platforms including phone and email. Using natural conversational skills to enhance sales opportunities by listening and understanding customer needs. Proven ability in problem solving, taking responsibility to achieve positive solutions which suit both the customer and the business. Sales oriented - tenacious, positive, motivated and target driven. Flexible & adaptable - skilled at managing own workloads and working on your own initiative. Able to multi-task and work in a fast-paced environment, whilst being open to changing direction to suit business needs. Commitment to results – Focused on your targets and the ability to overcome any obstacles that may arise. A proven background in customer sales and service in B2B. What’s in it for me?
You do your best when you feel your best, so we’ve chosen benefits that truly matter and support your wellbeing. Subsidised canteen:
We offer a great selection of hot and cold food at our subsidised canteen, as well as a warm, inviting place for you to eat. Free parking:
No one wants to spend their mornings circling around the car park. There’ll always be a free spot for you and your car. Parental leave policy:
We offer Enhanced Family Leave for our UK and ROI based colleagues. Other Benefits:
Award-Winning Pension Scheme 20% Discounts at Screwfix & B&Q, plus discounts at other High-Street Retailers Award-Winning Apprenticeship Schemes MyGym discounts Cycle-to-Work Scheme Enhanced Family leave Retail Trust counselling services Life cover Sustainability at Screwfix
We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. Inclusivity at Screwfix
We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. We believe in equity for all. Please let us know at
careers@screwfix.com
if you need any additional support or adjustments when it comes to your application. #LI-Hybrid
#J-18808-Ljbffr
