Accounts Support Administrator

Join The Tersus Team as an Accounts Administrator Salary: Up to £25,000 per year, working 37.5 hours per week, Monday to Friday Location: Cardiff Office. This is not a finance role. About Us: Tersus Consultancy, part of Marlowe Environmental Services, is a leading UK provider of health, safety, and environmental compliance services, specialising in asbestos management, fire safety, Legionella risk assessments, and CDM consultancy. Recognised for industry leadership and high standards, Tersus is dedicated to delivering exceptional service, making it a trusted partner for health, safety, and compliance solutions across multiple sectors. Your Responsibilities Will Include: Dive into the action by helping our Account Managers maintain customer accounts, ensuring smooth sailing for our clients. Handle client communications, responding promptly and professionally to inquiries. Work closely with internal teams to tackle customer requests and troubleshoot any issues that arise, ensuring our clients receive top-notch service every time. Maintain meticulous records of client interactions and transactions, ensuring nothing slips through the cracks. Assist in the creation of reports and presentations for client meetings. Collaborate with our sales team to spot potential areas for account growth, ensuring our clients are always getting the best we have to offer. What We’re Looking For: Previous experience in an administrative or customer support role. Communication and interpersonal skills are essential. Proficiency in the Microsoft Office Suite (Word, Excel, Outlook). Exceptional organisational and time-management skills are key to staying on top of tasks. Ability to multitask and prioritise tasks effectively in a fast-paced environment. Experience with CRM software (e.g., Salesforce) would be a fantastic addition to your skill set. Benefits: 23 days of annual leave plus bank holidays – increasing to 25 with length of service. 10 extra paid days leave for Reservists and Cadet Force Adult Volunteers to attend their annual training. Life Insurance offered after 6-month service. Enhanced Sickness, Bereavement, Maternity and Paternity pay. Employee Assistance Programme for all personal concerns, finance, home etc. Pension salary sacrifice scheme resulting in National Insurance savings. Annual pay reviews. Accredited mental health first aiders available for confidential help and support. Access to our benefits platform for discounts on shopping, financial wellbeing advice, gym memberships, tech benefits, cycle to work and many more. Free Mortgage Advice. Referral bonus payments of £2000 for every successful asbestos surveyor. Length of Service awards at key milestones starting at 5 years. Lots of progression and development opportunities. If you're ready to join a winning team and advance your career, we'd love to hear from you! Built on Sustainability, Trust, Accountability, Respect, Safety.

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