£14.50-£15.50 an hour (£24,500-£25,500 per annum) Previous experience within a similar and fast-paced administrative position is essential. Who will you be working for? Our client is a London & Liverpool-based not-for-profit membership organisation for healthcare professionals; they are innovative and leaders in the sector's best practices. They have several locations throughout the UK. This role is based in their London Office; Regents Park. The main focus of this role is to: Be responsible for administrating accreditation assessments. Handle customer enquiries and administer formal governance meetings, plan training days. Undertake general administrative tasks for the Accreditation Unit. What will you be doing? Assist clinicians with enquiries relating to certification and/or accreditation, making clear the benefits of certification/accreditation. Organise accreditation assessments and process applications and results. Update other team members on the progress of assessments during weekly meetings and escalate queries appropriately. Assist the team with administrative duties relating to quality improvement projects. Be the first point of contact for external queries by telephone and email, providing an excellent level of customer service. Run a helpdesk service that responds to queries within agreed timescales, which may include providing guidance, assisting users to navigate various web tools, resetting passwords, and/or setting up new users. Contribute to writing website copy, guidance materials, and blogs. Take minutes at governance meetings. Proactively work with clinical leads in reviewing and closing actions after each governance meeting. You will need: Essential Ability to work at pace in a team and independently. Ability to work on own initiative, delivering work to set deadlines and reacting to changing circumstances without compromising quality and standards. High level of accuracy and attention to detail. Excellent interpersonal skills and confidence, with the ability to liaise effectively with a wide range of multi-disciplinary staff. Understand and interpret complex information including data. Ability to present to a multidisciplinary audience, distilling information in a suitable and engaging format. Excellent IT skills (Microsoft Office including Word, Excel, and Outlook). Uses a systematic approach to planning and organising. Desirable Experience of administration in a healthcare or related context, such as the NHS. Understanding of confidentiality and data protection legislation including information governance.
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