July 2024 Inbound Phone Sales Professional Course
The July 2024 Inbound Phone Sales Professional Course is held online - 2nd, 3rd and 4th of July (3 sessions) between 13 : 00 to 16 : 00 AEST (3 hours each day, 9 hours in total).
Price :
$497.00 AUD ex GST Course Information The Inbound Sales Phone Professional training course has an average rating of 5.0 out of 5 stars! The July 2024 Inbound Sales Phone Professional course will teach your phone-based employees (e.g. call centre, phone sales, admin team) a set of premium call-handling sales skills and advanced behaviours needed for sales success that is proven to work for any product, service or industry. The five core competencies and specific behaviours taught will influence a perspective and approach that shifts the focus from using a traditional ‘sales process’ to one that makes it easier for customers to buy. Delivered virtually over 3 x 3-hour sessions, we’ll teach a structured yet natural approach (no scripts!) that encourages staff to be themselves and build rapport with customers, resulting in increased sales opportunities. Course Suitability The course is designed for employees of any age and experience level who receive inbound sales opportunities over the phone – whether selling a product or service, upselling, cross-selling, etc. Typical roles include : Call centre agents working in an inbound sales role. Customer service employees who handle inbound sales calls. Warehouse and administration employees who handle orders over the phone. What Your Employees Will Learn The course will introduce and coach your employees through both essential and advanced behaviours needed for sales success and positive customer experiences. At the end of the course, trainees will be provided with a certificate of achievement. Training Dates and Times 1st session – Tuesday, 2nd July 2024, 13 : 00 to 16 : 00 AEST 2nd session – Wednesday, 3rd July 2024, 13 : 00 to 16 : 00 AEST 3rd session – Thursday, 4th July 2024, 13 : 00 to 16 : 00 AEST Pricing and Discounts The course is priced at $497 per employee ex GST for the entire 9 hours of live, facilitated learning. Save 15% when booking for three or more staff in the same transaction. ACXPA Members save 25% off all CX Skills courses for 12 months. For further inquiries or to discuss a customised solution, please contact us.
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$497.00 AUD ex GST Course Information The Inbound Sales Phone Professional training course has an average rating of 5.0 out of 5 stars! The July 2024 Inbound Sales Phone Professional course will teach your phone-based employees (e.g. call centre, phone sales, admin team) a set of premium call-handling sales skills and advanced behaviours needed for sales success that is proven to work for any product, service or industry. The five core competencies and specific behaviours taught will influence a perspective and approach that shifts the focus from using a traditional ‘sales process’ to one that makes it easier for customers to buy. Delivered virtually over 3 x 3-hour sessions, we’ll teach a structured yet natural approach (no scripts!) that encourages staff to be themselves and build rapport with customers, resulting in increased sales opportunities. Course Suitability The course is designed for employees of any age and experience level who receive inbound sales opportunities over the phone – whether selling a product or service, upselling, cross-selling, etc. Typical roles include : Call centre agents working in an inbound sales role. Customer service employees who handle inbound sales calls. Warehouse and administration employees who handle orders over the phone. What Your Employees Will Learn The course will introduce and coach your employees through both essential and advanced behaviours needed for sales success and positive customer experiences. At the end of the course, trainees will be provided with a certificate of achievement. Training Dates and Times 1st session – Tuesday, 2nd July 2024, 13 : 00 to 16 : 00 AEST 2nd session – Wednesday, 3rd July 2024, 13 : 00 to 16 : 00 AEST 3rd session – Thursday, 4th July 2024, 13 : 00 to 16 : 00 AEST Pricing and Discounts The course is priced at $497 per employee ex GST for the entire 9 hours of live, facilitated learning. Save 15% when booking for three or more staff in the same transaction. ACXPA Members save 25% off all CX Skills courses for 12 months. For further inquiries or to discuss a customised solution, please contact us.
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