Initial Chats: W/C 6th Jan 2025 / Interviews: W/C 13th Jan 2025
We have a fantastic opportunity to join our Beaverbrooks Repairs department as a
Repairs Communications Assistant . As Beaverbrooks’ Repairs Communications Assistant, you will be responsible for responding to all emails and phone calls within an agreed deadline. You will confirm all customer estimates to send onto stores, advise stores on any general enquiries or repair queries they have, and provide regular updates to our stores, office colleagues, and external partners on the status of customer repairs. The Repairs Department at Beaverbrooks focuses on providing information on repairs and services. Within this role, you will be required to work well within the team and to your own initiative as necessary. As a team, we strive to provide a quality, efficient, and knowledgeable service; making the best decision, every time. Main Responsibilities Communicate with stores, manufacturers, and workshops via phone and email Confirm customer estimates to stores Advise on general enquiries and queries Chase outstanding customer repairs with suppliers Process post: sort and divide store repair parcels Generate and update reports relating to customer repairs Provide general admin support to other areas of the department About Beaverbrooks Established in 1919, we have 88 locations across the UK, including 63 Beaverbrooks stores and 22 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling, and Tudor. We also have 3 Loupe boutiques with Rolex showrooms. We’re a family business, and you can tell that when you get here. It feels like family. From the very smallest details to the big important things. Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in, including our colleagues, customers, suppliers, and the wider community. As a company, we’re true to our word. When we say we’re going to do something, we go all out to do it. Every individual is truly valued. The awards we’ve been given as an employer speak volumes about what it’s like to work here, including: Retail's 3rd Best Company to Work For - Best Companies 2024 3-star accreditation for 'World Class levels of Engagement' for 19 years running - Best Companies 2024 - based on colleague feedback 'Employer of the Year 2024’ - The UK Jewellery Awards Amazing benefits for amazing people They say you get out what you put in. At Beaverbrooks, our people put in so much. In return, some of the benefits we offer include: Contributory Pension & Life Assurance Outstanding colleague discounts, which extend to your family & friends Employee & family support & counselling in partnership with the Retail Trust A variety of schemes to help you support charities close to your heart Office profit share bonus The Ideal Candidate ESSENTIAL SKILLS AND EXPERIENCE Experience of, and passion for delivering excellent customer service Excellent verbal and written communication skills Ability to prioritise and demonstrate initiative Excellent typing speed and the ability to respond quickly and effectively during phone calls and emails Computer literate and a confident user of Microsoft Excel & Word Empathetic, caring, and an active listener Self-motivated and results-driven Ability to demonstrate objective complaint handling DESIRABLE SKILLS AND EXPERIENCE Experience in a similar role providing customer support via telephone and email Experience of working to process Knowledge of working with jewellery Flexibility to work additional hours to support business requirements at peak times Beaverbrooks - the hallmark of amazing people Salary: £22,389.79 per annum + excellent benefits + bonus
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Repairs Communications Assistant . As Beaverbrooks’ Repairs Communications Assistant, you will be responsible for responding to all emails and phone calls within an agreed deadline. You will confirm all customer estimates to send onto stores, advise stores on any general enquiries or repair queries they have, and provide regular updates to our stores, office colleagues, and external partners on the status of customer repairs. The Repairs Department at Beaverbrooks focuses on providing information on repairs and services. Within this role, you will be required to work well within the team and to your own initiative as necessary. As a team, we strive to provide a quality, efficient, and knowledgeable service; making the best decision, every time. Main Responsibilities Communicate with stores, manufacturers, and workshops via phone and email Confirm customer estimates to stores Advise on general enquiries and queries Chase outstanding customer repairs with suppliers Process post: sort and divide store repair parcels Generate and update reports relating to customer repairs Provide general admin support to other areas of the department About Beaverbrooks Established in 1919, we have 88 locations across the UK, including 63 Beaverbrooks stores and 22 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling, and Tudor. We also have 3 Loupe boutiques with Rolex showrooms. We’re a family business, and you can tell that when you get here. It feels like family. From the very smallest details to the big important things. Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in, including our colleagues, customers, suppliers, and the wider community. As a company, we’re true to our word. When we say we’re going to do something, we go all out to do it. Every individual is truly valued. The awards we’ve been given as an employer speak volumes about what it’s like to work here, including: Retail's 3rd Best Company to Work For - Best Companies 2024 3-star accreditation for 'World Class levels of Engagement' for 19 years running - Best Companies 2024 - based on colleague feedback 'Employer of the Year 2024’ - The UK Jewellery Awards Amazing benefits for amazing people They say you get out what you put in. At Beaverbrooks, our people put in so much. In return, some of the benefits we offer include: Contributory Pension & Life Assurance Outstanding colleague discounts, which extend to your family & friends Employee & family support & counselling in partnership with the Retail Trust A variety of schemes to help you support charities close to your heart Office profit share bonus The Ideal Candidate ESSENTIAL SKILLS AND EXPERIENCE Experience of, and passion for delivering excellent customer service Excellent verbal and written communication skills Ability to prioritise and demonstrate initiative Excellent typing speed and the ability to respond quickly and effectively during phone calls and emails Computer literate and a confident user of Microsoft Excel & Word Empathetic, caring, and an active listener Self-motivated and results-driven Ability to demonstrate objective complaint handling DESIRABLE SKILLS AND EXPERIENCE Experience in a similar role providing customer support via telephone and email Experience of working to process Knowledge of working with jewellery Flexibility to work additional hours to support business requirements at peak times Beaverbrooks - the hallmark of amazing people Salary: £22,389.79 per annum + excellent benefits + bonus
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