Rotherham Doncaster and South Humber NHSFT
The post holder will be aligned to a portfolio of the Care Group and will lead the clinical administration and clerical support functions across identified services within the Care Group. This will include responsibility for administrative and data quality, support for the achievement of service KPIs and customer service. They will operationally manage the clinical administration staff within the Care Group. Main duties of the job
Work with Service Managers/Modern Matrons to support the ongoing development of administration services within the Care Group. Establish and streamline administrative processes across all pathways by working with clinical and administrative staff. Ensure that IT system functionality is maximized and used effectively for the efficient service delivery. Continually review administration systems and processes to ensure quality, adapting and implementing changes as needed to meet commissioners and divisional needs. Establish effective staff rotas to ensure adequate cover and functioning of the service and administrative tasks across administration teams. Collaborate with Service Managers/Modern Matrons and Team Leaders to ensure the implementation and continuity of an appropriate referral and triage process for all pathways. Implement appropriate systems for dealing with telephone enquiries, recording of telephone messages, and required escalation procedures. Develop and embed expected customer service standards, ensuring they are achieved and maintained in all aspects of administration work and communications. About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employs around 3700 talented colleagues who are very much appreciated, valued, and respected. We have a wide portfolio which includes mental health, physical health, learning disability, and drug and alcohol services. We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first-class care while remaining committed to our vision and values. Job responsibilities
Please view the attached job description and person specification for full details about the role. Person Specification
Qualifications
Education to GCSE level, with one GCSE to be English Language or equivalent. OCR / RSA III Typing / Word Processing or equivalent. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Rotherham Doncaster and South Humber NHSFT Full-time, Flexible working, Home or remote working
#J-18808-Ljbffr
The post holder will be aligned to a portfolio of the Care Group and will lead the clinical administration and clerical support functions across identified services within the Care Group. This will include responsibility for administrative and data quality, support for the achievement of service KPIs and customer service. They will operationally manage the clinical administration staff within the Care Group. Main duties of the job
Work with Service Managers/Modern Matrons to support the ongoing development of administration services within the Care Group. Establish and streamline administrative processes across all pathways by working with clinical and administrative staff. Ensure that IT system functionality is maximized and used effectively for the efficient service delivery. Continually review administration systems and processes to ensure quality, adapting and implementing changes as needed to meet commissioners and divisional needs. Establish effective staff rotas to ensure adequate cover and functioning of the service and administrative tasks across administration teams. Collaborate with Service Managers/Modern Matrons and Team Leaders to ensure the implementation and continuity of an appropriate referral and triage process for all pathways. Implement appropriate systems for dealing with telephone enquiries, recording of telephone messages, and required escalation procedures. Develop and embed expected customer service standards, ensuring they are achieved and maintained in all aspects of administration work and communications. About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employs around 3700 talented colleagues who are very much appreciated, valued, and respected. We have a wide portfolio which includes mental health, physical health, learning disability, and drug and alcohol services. We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first-class care while remaining committed to our vision and values. Job responsibilities
Please view the attached job description and person specification for full details about the role. Person Specification
Qualifications
Education to GCSE level, with one GCSE to be English Language or equivalent. OCR / RSA III Typing / Word Processing or equivalent. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Rotherham Doncaster and South Humber NHSFT Full-time, Flexible working, Home or remote working
#J-18808-Ljbffr
