Looking for a new career in 2025?
We are now recruiting for Administration Consultants to join our customer service contact centre based at our UK flagship office in Leyland, supporting our B2B brands.
dnata Travel Group B2B is an award-winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands – Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of dnata Travel Group family, owned by the Emirates Group.
This is a great opportunity to join a fast-paced and exciting industry where no 2 days are quite the same. In this role, you will service after-sales enquiries from our travel agent partners providing the excellent service that they expect from us.
Our customer service team is dedicated and passionate about supporting our travel agent partners, going the extra mile, and making them and their customers feel valued at each step of their journey and make us stand out from the crowd.
Day to day, you will be responsible for supporting our travel agent partners and providing great after-sales care both over the phone, via live-chat, and email. This will include:
Making changes to a customer’s holiday
Answering invoice & commission queries
Adding special requests to bookings
Holiday cancellations and assistance requests
Booking special meals & prebooking seats on flights
General customer service enquiries
Hours: 37.5 hours per week, 5 days over 7, between 9am and 9pm.
The starting salary is £23,419.50, increasing up to £24,669.50 as you complete modules in our training programme over the next 18 months.
To be considered for this role, you need to have the following:
GCSE/’O’ levels in Maths & English language grade 9-4/A*-C or equivalent
Customer Service experience – ideally in a contact centre environment
IT literate
Travel industry experience - desirable
Customer focused
Attention to detail
Excellent verbal and written communication skills
Able to work under pressure, meet deadlines and remain calm
Passionate about travel
Numerate
For more information, please click on the job description below.
Our state-of-the-art office in Leyland is just 10 minutes from junctions 28 & 29 of the M6, 15 minutes' walk from Leyland train station and with easy bus route access from the surrounding area.
We have some fantastic benefits, making us a great place to work:
Travel discounts – we have a dedicated Staff Travel Team to source the best deals for our people
25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
Additional annual leave purchase scheme
Company pension scheme
Life assurance
Low-cost health care for you and your family
Employee Assistance programme
Mental Health First Aiders
Ongoing development – we have an in-house People Development Team
Industry/social events – including supplier events, office socials & parties and pop-up shops
Cycle to work scheme
Long service awards
Reward & recognition programme
Belong programme - six Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
Volunteer days – one day’s paid leave each year to volunteer with a registered charity
dnata4good – supporting the local communities we work, live and thrive in
Refer a friend scheme
Free eye care tests
Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
Casual dress code
Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking
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