Administration Manager

ADMINISTRATION MANAGER Overview Avena Environmental are recruiting for an Administration Manager to join their team based in Dereham. Our ongoing, fast-paced growth allows us to offer exciting career opportunities and continual development for our people. The businesses’ culture is led by strong values providing a foundation to ensure that Avena remains an employer of choice for talented professionals. About the Role This role is perfect for an experienced and motivated Admin Manager to lead a small but dynamic team. In this role, you’ll take charge of managing a range of internal and external admin processes, manage ticket workflows, ensuring deadlines (SLAs) are met for processing contracts, and offering project support to the Head of Shared Services. If you thrive in a fast-paced environment, love finding better ways to get things done, and enjoy supporting others, this could be the perfect fit for you. What You’ll Be Doing Leading the Team Manage and support a team of admin professionals, helping them stay on top of their game Delegate tasks and responsibilities fairly while keeping an eye on deadlines Encourage team development by sharing feedback and providing opportunities to grow Support your team with queries, escalations and regular 121’s Cascade information as necessary and communicate this effectively to the team Foster a positive work environment that encourages teamwork and collaboration Running the Admin Show Oversee daily admin processes, making sure everything ‘runs like clockwork’ Learn our processes and ensure support is being handled swiftly and accurately Work with other teams to smooth out any bumps in cross-department tasks Keep an eye on documentation to make sure it’s accurate, complete, and up-to-date Undertake regular audits of our systems to ensure work is being performed to best level Monitor incoming administration ticket requests, ensuring everything is prioritised and actioned quickly Work out the best ways to streamline ticket resolution without cutting corners Share regular updates and stats on performance with the team and senior leaders Keeping on Top of SLAs Make sure we’re hitting all deadlines for processing contracts and other key tasks Spot any potential delays early and work with the team to get things back on track Build great relationships with stakeholders to keep communication open and challenges minimal Oversee regular review of all systems to ensure our business is delivering on its promised service levels Supporting Shared Services Projects Provide project support to the Head of Shared Services Help create reports, presentations, and other materials Act as a key point of contact between the Head of Shared Services, other teams, and external partners What We’re Looking For Essential Skills & Experience A background in admin and/or business operations management, with 3+ years in a leadership role Confident organising workflows and leading a team to meet deadlines Great communication and people skills—you know how to get the best out of your team A sharp eye for detail and a knack for solving problems on the fly Familiarity with tools like ticketing systems, Microsoft Office, and portals Nice-to-Have Extras Experience working in a shared services function Knowledge of project management principles or relevant experience Understanding of contract management systems and workflows Experience from within a Sales Administration environment Experience of BI software/report production Who You Are A Natural Leader: You enjoy motivating and guiding a team to success Organised & Efficient: You can juggle multiple tasks without dropping the ball Solution-Focused: You thrive on finding creative solutions to tricky problems Detail-Oriented: You take pride in delivering high-quality work with precision Flexible & Adaptable: You’re comfortable working in a fast-changing environment Apply Please apply early to avoid disappointment. Our interview process is two stages; initial interview and, for those shortlisted, a second interview. We will do our best to be flexible to allow for interviewees commitments. We look forward to receiving your application. NO AGENCIES PLEASE Equal Opportunities We believe diversity makes us stronger. We welcome applications from all backgrounds and experiences. Job Types:

Full-time, Permanent Pay:

£32,000.00-£38,000.00 per year Additional pay: Bonus scheme Benefits: Company events Company pension Free parking Health & wellbeing programme On-site gym Referral programme Store discount Schedule: Day shift Monday to Friday No weekends Experience: Administration Management: 3 years (preferred) Work Location:

In person

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