This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field!
Join us as our new
Administration Team Leader
at Medequip Connect and let us empower you to truly make a difference. You’ll be supported by an excellent team of professional and ever-developing co-workers who all identify and align with Medequip’s values and ways. We are all aligned in providing the most person-centred approach to care. Who are Medequip Connect? Medequip Connect provides services to over 41,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain their independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. We are in an exciting period of change and growth and are looking for the right person to join us on this journey. About the role As the Administration Team Leader, you will supervise the Central Administration Department to ensure operational readiness and to provide a professional support service. Responsibilities will include: Leading the Administration Team and ensuring cover using your core hours as a basis for working and subsequently covering staff absences and holidays in emergencies to ensure continuity in the Administration workflows. Supporting the Service Delivery Manager & TEC Regional Operations Manager with administrative duties such as referrals, work allocation, housekeeping, and training of staff. Assisting with compliance with TSA TEC Quality Framework, including compliance with KPI targets, performance objectives, call audits, and call-handling training plans. Conducting formal 1-1’s, coaching and feedback sessions, communications, Toolbox talks, and team meetings. Driving an efficient, consistent, and high-quality service to our clients at every interaction. Liaising with key agencies such as Commissioners, Social Workers, Doctors, District Nurses, Wardens, and Housing Associations. Developing & maintaining knowledge and expertise in this specialist function and demonstrating commitment to one’s own professional development and participating in appraisal reviews. Developing and implementing effective KPI & Quality within the department. About you Genuine empathy for the welfare of elderly adults. Able to work well independently and as part of a team with strong verbal and written communication skills. Well-organized and flexible to manage multiple tasks. Good understanding of KPI performance and getting the best out of your people. Flexible with working days/hours to suit the needs of the business. Previous experience as a Team Leader. What We Offer Continued professional development, training, and learning support. Free DBS check. Pension and healthcare schemes. Life assurance. Cycle to work scheme. Care First Employee Assistance Programme including free counselling. Free uniform. We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. This role will be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
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Administration Team Leader
at Medequip Connect and let us empower you to truly make a difference. You’ll be supported by an excellent team of professional and ever-developing co-workers who all identify and align with Medequip’s values and ways. We are all aligned in providing the most person-centred approach to care. Who are Medequip Connect? Medequip Connect provides services to over 41,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. We help people to maintain their independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. We are in an exciting period of change and growth and are looking for the right person to join us on this journey. About the role As the Administration Team Leader, you will supervise the Central Administration Department to ensure operational readiness and to provide a professional support service. Responsibilities will include: Leading the Administration Team and ensuring cover using your core hours as a basis for working and subsequently covering staff absences and holidays in emergencies to ensure continuity in the Administration workflows. Supporting the Service Delivery Manager & TEC Regional Operations Manager with administrative duties such as referrals, work allocation, housekeeping, and training of staff. Assisting with compliance with TSA TEC Quality Framework, including compliance with KPI targets, performance objectives, call audits, and call-handling training plans. Conducting formal 1-1’s, coaching and feedback sessions, communications, Toolbox talks, and team meetings. Driving an efficient, consistent, and high-quality service to our clients at every interaction. Liaising with key agencies such as Commissioners, Social Workers, Doctors, District Nurses, Wardens, and Housing Associations. Developing & maintaining knowledge and expertise in this specialist function and demonstrating commitment to one’s own professional development and participating in appraisal reviews. Developing and implementing effective KPI & Quality within the department. About you Genuine empathy for the welfare of elderly adults. Able to work well independently and as part of a team with strong verbal and written communication skills. Well-organized and flexible to manage multiple tasks. Good understanding of KPI performance and getting the best out of your people. Flexible with working days/hours to suit the needs of the business. Previous experience as a Team Leader. What We Offer Continued professional development, training, and learning support. Free DBS check. Pension and healthcare schemes. Life assurance. Cycle to work scheme. Care First Employee Assistance Programme including free counselling. Free uniform. We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. This role will be subject to an enhanced DBS disclosure and satisfactory references. This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
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