We are recruiting for an Acute Oncology Service Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. You will provide effective support to our Acute Oncology Service and Inpatient ward with administrative duties. You will support the services by recording clinical information on digital systems, assist patients and visitors with queries on a face-to-face basis, attend department meetings and take minutes, and record activity to produce reports and statistics according to KPI's. To work unsupervised and act independently to manage your own workload, referring to the appropriate service leads when necessary. You will ensure the provision and delivery of high-quality efficient and effective services within areas of responsibility. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job
Support the Acute Oncology Service and Inpatient ward with administrative duties. Ensure the timely recording of clinical data and activity, report and escalate any IT or estate issues to the relevant helpdesks, and liaise with all other services on site on behalf of the clinical teams. Cross cover areas when staff are absent, be it planned or unplanned. Undertake delegated projects relevant to the area of responsibility and any Trust initiated projects where deemed appropriate. Monitor activity and advise the Service Manager of any key concerns as they arise. Produce reports as required. Ensure adherence to waiting list policies and procedures. Provide non-clinical advice and information to patients and/or their relatives in accordance with confidentiality rules, including times, dates, or other particulars for appointments and/or admissions. Undertake clinical enquiries in preparation for admission, and take on the responsibility to seek further clinical advice for more complex enquiries. Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. Detailed job description and main responsibilities
ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future. We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers. In addition, you will receive a High Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,552 and a maximum payment of £5,735 per annum pro rata. Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person specification
Qualifications/Training
Educated to minimum GCSE/NVQ level 2 or equivalent Previous Experience
NHS or healthcare related experience Evidence of self-development Skills
Practical and creative approach to problem solving Excellent communication skills & the ability to engage a range of professionals & support departments Ability to work independently as well as part of a team Ability to prioritise & meet deadlines and manage conflicting workload Time management and prioritisation skills Knowledge
Numerical and analytical skills Computer literacy and experience with MS Word, Excel and Email Knowledge of computerised Patient Information Systems (e.g., Lorenzo, PIMS) and office IT solutions (e.g., Word, Access, PowerPoint) Knowledge of medical terminology Other Requirements
Experience and evidence of engagement around the equality, diversity and inclusion agenda Able to actively support the development of a culture that recognises and promotes equality, values diversity, and actively leads by example in deploying these qualities. Understands the impact on equality, diversity and inclusion issues in all aspects of service delivery and planning Role model our Trust values every day Our values We want our staff to believe in, demonstrate and live our values in everything we do. Include We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together. Respect We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas. Improve We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose. Committed to our Community East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce. We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working. We are proud to be a Disability Confident employer and achieved our status in 2019. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust. When you apply... Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible. All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox. As a publicly funded employer, we need to ensure we utilise our funds responsibly, this may mean we are unable to support sponsorship required to gain the right to work for particular positions. We strongly advise you to contact the line manager or a member of the Resourcing Team before applying to confirm if we will be able to support with sponsorship for that post. Prince's Trust Support If you’re aged between 16 and 30 years-old, you can get FREE employability support from The Prince’s Trust. The Prince’s Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&SC@princes-trust.org.uk for support. Secondments/Fixed term Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate. If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.
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