Administrator - Pre-operative Assessment Service
We are recruiting for a Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. You will be a team player, friendly, approachable and able to interface with the public and all members of the multidisciplinary team. You will be responsible for the administrative aspects of the patients' attendances ahead of their elective surgery/procedure, both in a face to face capacity as well as over the telephone. The post will require cross-site working from Lister to QEII & HCH on a rotational basis to cover the service Monday to Friday 0800-1800, and we will be providing a Saturday service at the Lister 0800-1300hrs shortly. In return, you can expect to join a highly motivated, enthusiastic and experienced team, who will be actively supporting you with your development and transition to the service. At the heart of everything we do are our core values:
Include ,
Respect , and
Improve . We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job
The booking of preoperative assessment appointments and associated clinic appointments. Accurately recording clinic appointment outcomes on a patient administration system (Lorenzo). The reception of patients and their relatives, co-ordinating their attendance to the service. To provide a point of reference for the service by dealing with queries from staff and patients. To ensure all patient health records are available prior to an appointment date and adequately prepared. Maintain close liaison with administration staff within the waiting list/admissions department. About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person Specification
Qualifications/ training
Basic general education Computer / IT literate Willingness to undertake on-the-job training appropriate to the role Recognised secretarial qualification or equivalent PAS trained Previous clerical / receptionist experience Adaptability to work in a busy administrative environment Currently working in an acute surgical ward or health care environment Skills
Evidence of good and accurate verbal and written communication skills Ability to engage and promote good working relationships at all levels Ability to deal with sensitive issues Ability to work within a team and alone Ability to use own judgement Ability to exercise tact and discretion Ability to organise and prioritise workload Ability to work under pressure and meet deadlines Knowledge
Awareness of strategies for maintaining a safe environment for patients, staff and visitors Knowledge of working in a healthcare environment Ability to work well under pressure. Ability to work well within a Multidisciplinary team. Demonstrates ability to work in a team Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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We are recruiting for a Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. You will be a team player, friendly, approachable and able to interface with the public and all members of the multidisciplinary team. You will be responsible for the administrative aspects of the patients' attendances ahead of their elective surgery/procedure, both in a face to face capacity as well as over the telephone. The post will require cross-site working from Lister to QEII & HCH on a rotational basis to cover the service Monday to Friday 0800-1800, and we will be providing a Saturday service at the Lister 0800-1300hrs shortly. In return, you can expect to join a highly motivated, enthusiastic and experienced team, who will be actively supporting you with your development and transition to the service. At the heart of everything we do are our core values:
Include ,
Respect , and
Improve . We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job
The booking of preoperative assessment appointments and associated clinic appointments. Accurately recording clinic appointment outcomes on a patient administration system (Lorenzo). The reception of patients and their relatives, co-ordinating their attendance to the service. To provide a point of reference for the service by dealing with queries from staff and patients. To ensure all patient health records are available prior to an appointment date and adequately prepared. Maintain close liaison with administration staff within the waiting list/admissions department. About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work-life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person Specification
Qualifications/ training
Basic general education Computer / IT literate Willingness to undertake on-the-job training appropriate to the role Recognised secretarial qualification or equivalent PAS trained Previous clerical / receptionist experience Adaptability to work in a busy administrative environment Currently working in an acute surgical ward or health care environment Skills
Evidence of good and accurate verbal and written communication skills Ability to engage and promote good working relationships at all levels Ability to deal with sensitive issues Ability to work within a team and alone Ability to use own judgement Ability to exercise tact and discretion Ability to organise and prioritise workload Ability to work under pressure and meet deadlines Knowledge
Awareness of strategies for maintaining a safe environment for patients, staff and visitors Knowledge of working in a healthcare environment Ability to work well under pressure. Ability to work well within a Multidisciplinary team. Demonstrates ability to work in a team Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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