Northumbria Healthcare NHS Foundation Trust
An opportunity has arisen to join the Community Dental Service Administration Team. The successful candidate will provide administrative support and reception duties to the Community Dental and Oral Surgery Teams at Hexham General Hospital. As the first point of contact, the candidate must demonstrate excellent communication skills and the ability to show empathy and understanding when dealing with patients. The candidate will be expected to be experienced in the use of Microsoft Packages such as Word, Excel, and Outlook. The successful candidate will undertake general office administration tasks including filing, scanning, photocopying, data entry, and typing documentation, and deal with reception and telephone enquiries effectively and efficiently. The candidate may be required to provide cover for other members of the administrative team at other clinics as appropriate, which may include travel to other sites. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. Main duties of the job
Provision of comprehensive administrative, IT, and clerical support for all staff within the Community Dental and Oral Surgery Teams. Receive, assist, and direct patients and visitors to the clinic, presenting a user-friendly and accessible service to the public. Dealing with reception and telephone enquiries effectively and efficiently. Working flexibly within a team, providing support to colleagues and the multidisciplinary team with the flexibility to work and travel between offices as required. About us
We manage three major locality hospitals at North Tyneside, Wansbeck, and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them live independently at home and avoid hospital admission where appropriate. High-quality patient care is at the heart of everything we do, and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England. Job responsibilities
Present a user-friendly and accessible service for the public. Support clinical staff with waiting area management. Provide an efficient and confidential reception service for the Community Dental Service and Oral Surgery, undertaking telephone and reception duties as appropriate, including dealing with the general public over the telephone and face to face. Collect data and assist in data entry, working with computer systems. Undertake typing as appropriate, using PC-based word processing and spreadsheet packages. Provide administrative and IT support to all staff in the department. Undertake general office administration tasks including filing, photocopying, scanning, and processing information. Flexibility to work and travel between offices as required to cover clinics. To be a key holder and responsible for the opening up and closing of the office when required. Ordering stationery to ensure sufficient supplies are available in the department. Provide training to new members of staff when required. Person Specification
Qualifications
NVQ 2 or equivalent. GCSE/O level or equivalent. Recognised IT Qualification or equivalent experience. Good General Education. Additional qualification in word processing or spreadsheets. ECDL. Experience & Knowledge
Telephone and Reception duties in an office environment. Experience of working within the NHS. Experience of working with the public, including young people. Other Requirements
It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Northumbria Healthcare NHS Foundation Trust
#J-18808-Ljbffr
An opportunity has arisen to join the Community Dental Service Administration Team. The successful candidate will provide administrative support and reception duties to the Community Dental and Oral Surgery Teams at Hexham General Hospital. As the first point of contact, the candidate must demonstrate excellent communication skills and the ability to show empathy and understanding when dealing with patients. The candidate will be expected to be experienced in the use of Microsoft Packages such as Word, Excel, and Outlook. The successful candidate will undertake general office administration tasks including filing, scanning, photocopying, data entry, and typing documentation, and deal with reception and telephone enquiries effectively and efficiently. The candidate may be required to provide cover for other members of the administrative team at other clinics as appropriate, which may include travel to other sites. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. Main duties of the job
Provision of comprehensive administrative, IT, and clerical support for all staff within the Community Dental and Oral Surgery Teams. Receive, assist, and direct patients and visitors to the clinic, presenting a user-friendly and accessible service to the public. Dealing with reception and telephone enquiries effectively and efficiently. Working flexibly within a team, providing support to colleagues and the multidisciplinary team with the flexibility to work and travel between offices as required. About us
We manage three major locality hospitals at North Tyneside, Wansbeck, and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them live independently at home and avoid hospital admission where appropriate. High-quality patient care is at the heart of everything we do, and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England. Job responsibilities
Present a user-friendly and accessible service for the public. Support clinical staff with waiting area management. Provide an efficient and confidential reception service for the Community Dental Service and Oral Surgery, undertaking telephone and reception duties as appropriate, including dealing with the general public over the telephone and face to face. Collect data and assist in data entry, working with computer systems. Undertake typing as appropriate, using PC-based word processing and spreadsheet packages. Provide administrative and IT support to all staff in the department. Undertake general office administration tasks including filing, photocopying, scanning, and processing information. Flexibility to work and travel between offices as required to cover clinics. To be a key holder and responsible for the opening up and closing of the office when required. Ordering stationery to ensure sufficient supplies are available in the department. Provide training to new members of staff when required. Person Specification
Qualifications
NVQ 2 or equivalent. GCSE/O level or equivalent. Recognised IT Qualification or equivalent experience. Good General Education. Additional qualification in word processing or spreadsheets. ECDL. Experience & Knowledge
Telephone and Reception duties in an office environment. Experience of working within the NHS. Experience of working with the public, including young people. Other Requirements
It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes, or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Northumbria Healthcare NHS Foundation Trust
#J-18808-Ljbffr
